Tim Byerley
Keizer
Summary
Dynamic Service Advisor with a proven track record at Mercedes-Benz of Wilsonville, excelling in customer relations and service upselling. Recognized for enhancing customer satisfaction through effective communication and attention to detail, consistently achieving sales targets while fostering long-term client rapport. Adept at multitasking in fast-paced environments, ensuring seamless service delivery.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Service Advisor
Mercedes-Benz of Wilsonville
04.2025 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Coordinated vehicle service workflows to ensure timely completion of repairs.
- Communicated effectively with technicians regarding service needs and customer expectations.
- Maintained accurate records of customer interactions and service history.
- Provided updates to customers on vehicle status during service processes.
- Resolved customer concerns promptly to enhance overall satisfaction levels.
- Collaborated with team members to improve service delivery efficiency and quality standards.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Real Estate Agent
Realty One Group Willamette Valley
10.2018 - Current
- Facilitated property viewings, showcasing features to prospective buyers
- Conducted market analysis to determine competitive pricing strategies
- Negotiated contracts between buyers and sellers, ensuring compliance with regulations
- Developed marketing materials, including listings and social media content
- Managed client relationships, providing updates throughout buying process
- Coordinated open houses, attracting potential buyers through effective promotion
- Utilized CRM software for tracking leads and managing follow-ups
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Leveraged social media platforms to promote listings, reaching broader audience and generating leads.
Service Advisor
Roberson Motors
10.2023 - 04.2025
Service Advisor
BMW of Salem
03.2015 - 10.2018
Assistant Manager
Oil Can Henry's
02.2013 - 03.2015
- Streamlined daily operations to enhance team efficiency and service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Representative
Ricks Bargain Center
07.2007 - 03.2015
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Provided product information and support, fostering positive customer interactions and loyalty.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
West Salem High School
SalemSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Complaint resolution
- Service scheduling
- Goal-oriented mindset
- Workflow management
- Performance goals
- Client rapport
- Product recommendations
- Calm under pressure
- Sales closing
- Product knowledge
- Data management
- Service upselling
- Customer relations
Timeline
Service Advisor
Mercedes-Benz of Wilsonville
04.2025 - Current
Service Advisor
Roberson Motors
10.2023 - 04.2025
Real Estate Agent
Realty One Group Willamette Valley
10.2018 - Current
Service Advisor
BMW of Salem
03.2015 - 10.2018
Assistant Manager
Oil Can Henry's
02.2013 - 03.2015
Customer Service Representative
Ricks Bargain Center
07.2007 - 03.2015
High School Diploma -
West Salem High School