Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tim Caldwell

Reynoldsburg

Summary

Dynamic Fleet Dispatcher with a proven track record at Famous Supply, excelling in customer relations and route planning. Enhanced delivery efficiency through strategic decision-making and effective time management, achieving significant reductions in fuel costs. Skilled in dispatch software and staff training, fostering loyalty and satisfaction among clients through exceptional service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Fleet Dispatcher

Famous Supply
12.2021 - Current
  • Improved customer satisfaction with timely communication regarding delivery updates and potential delays.
  • Monitored dispatched calls and took action to resolve and correct potential problems.
  • Reduced fuel costs by monitoring driver performance and implementing fuel-saving strategies.
  • Developed strong relationships with key customers, fostering loyalty through consistent communication and exceptional service quality.
  • Tracked purchase orders and approved vendor invoices for outside services.
  • Conducted geographical location spotting and map reading to support fleet personnel.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Assessed capacity and resource allocation to ensure optimal utilization and avoid overloading or underutilizing vehicles.
  • Assisted in recruiting qualified drivers to maintain high-quality service levels for clients.
  • Adapted quickly to changing circumstances such as weather conditions or road closures, adjusting routes accordingly to minimize disruptions.
  • Coordinated pickups and deliveries across central and southern Ohio.

Delivery Driver

Famous Supply
03.2017 - 12.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Department Manager

Lowe's
07.2010 - 02.2017
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.

Education

College Prep Diploma -

Independence High School
Columbus, OH
06.2000

Skills

  • Strong decision-making
  • Dispatch software
  • Multitasking proficiency
  • Effective time management
  • Documentation accuracy
  • Transportation regulations
  • Geographical expertise
  • Route planning expertise
  • Driver scheduling proficiency
  • Documentation and paperwork
  • Trucking dispatching
  • Customer relations
  • Staff training and development
  • Route planning
  • Work order entry

Certification

DOT Certified Driver

Timeline

Fleet Dispatcher

Famous Supply
12.2021 - Current

Delivery Driver

Famous Supply
03.2017 - 12.2021

Department Manager

Lowe's
07.2010 - 02.2017

College Prep Diploma -

Independence High School

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Tim Caldwell