Tim Cao
Houston
Overview
16
16
years of professional experience
Work History
Key Holder
A.L.C.
01.2024 - Current
- Developed long-lasting relationships with my clients through relationship building skills and staying in consistent conversations
- Achieved my sales goal every month, ended 2024 as #2 in sales for the company
- Achieved all KPIs and goals set out by the company
- Mastered brand history and product knowledge to be able to provide the best experience for my clients
- Assisted back of house, whenever needed, with day to day organizational tasks
Retail Sales Manager
Johnny Dang Jewelry Company
08.2020 - 01.2024
- Oversaw and directed a dynamic team of 15 sales associates, ensuring effective leadership and team cohesion
- Employed continuous coaching methodologies to guide and empower the team towards consistent achievement of store sales objectives
- Orchestrated meticulous merchandising initiatives, meticulously organizing storewide displays and layouts
- Consistently achieved my sales goals to lead my team by example
Optical Area Manager
Today's Vision
03.2014 - 08.2020
- Facilitated staff training in daily insurance verification and proficiently handled claim submissions across various insurance policies
- Developed, maintained, and organized electronic records pertaining to patient information, including appointments, to ensure efficient office operations
- Pioneered the successful establishment of three new stores in the Dallas region, overseeing training for all staff members, including opticians and newly onboarded optometrists, in practice management and the efficient utilization of medical testing equipment
- Expertly managed payroll processes, guaranteeing accurate and timely recording of employee work hours and compensation
Assistant Store Manager
Bottega Veneta
08.2012 - 03.2014
- Proactively managed my sales portfolio through effective outreach and the strategic scheduling of client appointments for in-store visits
- Assumed responsibility for register operations, encompassing both opening and closing procedures, in addition to overseeing safe management
- Exemplified leadership by setting a high standard for customer service, serving as a role model for the team
- Maintained a keen awareness of contemporary fashion trends within the market to enhance personalized styling for each client
- Visual merchandising projects, including floor sets featuring new merchandise and the installation of collections, contributing to the store's aesthetic appeal and customer engagement
- Oversaw the Men's Ready To Wear and Leather Goods business as part of my duties
Assistant Store Manager
Bally
05.2009 - 08.2012
- Directed and motivated a high-performing team to consistently achieve and uphold exceptional operational standards
- Demonstrated consistent achievement of personal sales targets, showcasing a track record of exceeding goals
- Nurtured talent within the team to cultivate a pipeline of employees prepared for future promotions and increased responsibilities
- Sustained impeccable merchandising standards throughout the establishment, enhancing the environment to reflect a luxurious ambiance
- Collaborated with the associate team to strategically build and expand the client base through various avenues, leveraging available technology systems to elevate the shopping experience
Education
University of Houston - Downtown Campus -
University of Houston - Downtown Campus
Houston, TX01.2007
High School -
Kerr High School
Houston, TX01.2004
Skills
- Customer service
- Training and mentoring
- Teamwork and collaboration
- Proven sales track record
- Client relationship building
- Relationship-driven selling
Languages
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native or Bilingual
Timeline
Key Holder
A.L.C.
01.2024 - Current
Retail Sales Manager
Johnny Dang Jewelry Company
08.2020 - 01.2024
Optical Area Manager
Today's Vision
03.2014 - 08.2020
Assistant Store Manager
Bottega Veneta
08.2012 - 03.2014
Assistant Store Manager
Bally
05.2009 - 08.2012
University of Houston - Downtown Campus -
University of Houston - Downtown Campus
High School -
Kerr High School
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