Tim Charboneau, CAMS, CFE
Jacksonville,FL
Summary
With over 15 years of financial industry knowledge deeply rooted in operations and fraud mitigations. I personally bring a very consistent and focus driven entrepreneurial spirit and mindset. This allows me to stay self-driven and a passion for process improvements within the organization to help automate systems and reduce losses to any organization. My focus the last couple of years has been cybersecurity and fraud systems to help companies prevent, predict, detect, and remediate fraud. Leading to increased revenue and an enhanced customer experience.
Overview
20
20
years of professional experience
Work History
Vice President Enterprise Fraud and Authentication
VyStar Credit Union
Jacksonville, Fl
01.2021 - Current
- Overseeing enterprise-wide fraud and authentication for a 14B dollar CU with over 900K members
- Responsible for vendor oversight, testing and implementation, gap-analysis utilizing a fraud risk assessment, department audits, regulatory requirements and complaints, process and procedure review
- Strategically created Fraud Channels to properly identify fraud losses across the organization
- This allowed for proper losses to be allocated to the correct department/channel
- Implemented a Fraud Risk Assessment to identify the type of fraud impacting us and ways we could solve the issue with technology improvements or through process and procedure changes
- Drive operational efficiency and service excellence by partnering with out advanced analytics group, automation group as well as the member experience groups
- Coordinated with senior leaders within the organization as well as compliance and finance to help identify internal processes to help minimize losses and drive execution around these internal processes
- Partnered with local and federal government agencies for prosecution and remediation efforts
- In 2023 we had 28 federal cases that lead to an arrest
- Areas of knowledge credit and debit card, check, wires, contact center, account takeover, identify theft, subpoenas, ACH, P2P, bill pay, credit reporting, digital authentication and cybercrime
- Directly responsible for the integration of Lexis Nexis Threatmetrix within our digital onboarding channel
- Through this integration we cut our third party fraud down over 45% at onboarding
- This reduction in new account fraud resulted in a $533,500 savings in an 7 month period
- Directly responsible for integration of SQN a check fraud application to address the skyrocketing check fraud
- Since Oct of 2023 this has helped save $320K and improved the member experience
- Successfully managed fraud losses to continually drive profitability within the credit union
- Adheres to all Federal regulations within the financial industry Reg CC, Reg E, Reg Z, UDAAP, US Patriot Act, FFIEC
- Proactively worked on team engagement activities and cultivated a team environment to drive career progression with the investigators
- 2022 and 2023 employee survey results have been favorable and consistently outperform the organization
- Completed a 9 month one on one professional coaching leadership with a business coach
- 2024 business plan approved for call center authentication utilizing ANI, spoofing and voice biometrics.
Deposit Operations and Item Processing Manager
VyStar Credit Union
Jacksonville, Fl
04.2020 - 12.2020
- Managing 22 associates that perform 8 distinct desk duties
- Successfully partnered with the internal teams to work on process improvements within the organization
- Created and implemented the CIP/KYC validation process using SharePoint for the frontline and back office staff
- Helped reduce outstanding aged business exceptions from 700 plus accounts to under 100 in under 60 days
- Partnered with the digital team to help create a world class Online Account Opening process to help reach potential members living outside of our field of membership.
VP Operations Manager Vendor Vault Services (Safe Connect)
Bank of America
Jacksonville, Fl
03.2016 - 04.2020
- Managed 30 associates locally and virtually and responsible for reconciliation of more than 100 GL’s
- Stood up an entirely new site in Atlanta GA with 12 analysts to accommodate current work loads
- Reduced aged exception volumes by 60,000 items in under 16 months
- On-boarded an entirely new internal software reconcilement systems to help drive automation
- Managed and responsible for over 72 outsourced vault locations
- Responsible for all GL’s and claim payments for all vendors
- Hosted and attended vendor relationship onsite meetings
- Completed time studies to help evaluate our FTE head count based on volume of work
- Prepared and coached analyst for external audit visits (Successful audit 2017)
- Subject Matter Expert and handled escalated issues with vendors and internal partners
- Created and designed automation around metrics for Executives to help evaluate health of business
- Contract negotiations on Statement of Works for vendors (Onboarded G4S as a vendor 2019)
- Responsible for assessing risk and applying mitigation strategies within the operation.
Sr. Analyst-Anti Money Laundering/Fraud
Bank of America
Jacksonville, FL
05.2014 - 03.2016
- Obtained (ACAMS) Anti-Money Laundering professional certification October 2015
- Worked/examined internal fraud cases that could lead to termination
- Investigated accounts for certain money movements not typical of that particular type of business
- Partnered with vendors to implement algorithms/methodology to help identify fraudulent behaviors
- Created policies and procedures for the KYC enhanced due diligence/refresh process of level one alerts
- Evaluated the metrics monthly to validate our strategies were within predetermined threshold limits
- Collaborated with business partners such as Money Service Business, Global Financial Crimes Compliance, Anti-Money Laundering and OFAC to ensure regulations compliant.
Operation Team Manager-Trade Settlement
Bank of America/Merrill Lynch
Jacksonville, FL
04.2011 - 05.2014
- Responsible for daily/monthly balancing of over 300 finance ledgers
- Prepare and create Adhoc reports for senior management
- Partnered with several internal/external business partners to minimize company risk
- Worked closely with product development and technology to help implement and test new enhancements
- Relationship manager for 15 of Merrill Lynch’s top domestic mutual fund companies
- Coordinated annual mutual fund company compliance reviews and visits.
Licensed Financial Specialist
Wachovia Bank, N.A.
Jacksonville, FL
05.2007 - 04.2011
Police Officer
Jacksonville Sheriff’s Office
Jacksonville, FL
02.2004 - 05.2007
Education
Bachelors in Business Administration - Marketing
University of Florida
Skills
Risk Management
Operations Management
Presentations
Policy and Procedure Development
Team Leadership
Strategic Planning
Risk Assessment Expertise
Regulatory Compliance Understanding
Identity Verification
Fraud Detection
Process Automation
Timeline
Vice President Enterprise Fraud and Authentication
VyStar Credit Union
01.2021 - Current
Deposit Operations and Item Processing Manager
VyStar Credit Union
04.2020 - 12.2020
VP Operations Manager Vendor Vault Services (Safe Connect)
Bank of America
03.2016 - 04.2020
Sr. Analyst-Anti Money Laundering/Fraud
Bank of America
05.2014 - 03.2016
Operation Team Manager-Trade Settlement
Bank of America/Merrill Lynch
04.2011 - 05.2014
Licensed Financial Specialist
Wachovia Bank, N.A.
05.2007 - 04.2011
Police Officer
Jacksonville Sheriff’s Office
02.2004 - 05.2007
Bachelors in Business Administration - Marketing
University of Florida
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