Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tim Cooper

Montgomery

Summary

Experienced Customer Service/Technical Support Rep with10+ years experience- seeking a responsible job with an opportunity for professional challenges and where my work experience would have valuable application.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Developed skills in customer engagement and sales strategy within fast-paced retail environment. Demonstrates keen ability to understand customer needs and deliver tailored solutions that drive satisfaction and loyalty. Seeking to transition these abilities into new field where building relationships and achieving results are paramount.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Apple Sales Specialist

Concentrix
  • Advise customers on apple products
  • Assist customers in ordering apple products
  • Assist in helping customers review orders
  • Introduce customers to the creativity and productivity of Apple products and services
  • Seek out and develop new retail customers
  • Manage and grow existing customer accounts
  • Maintain sales targets and category growth
  • Conduct customer meetings and presentations along with Sales staff
  • Collaborate in making sales programs with sales team

Technical Support Representative

Asurion
  • Responsible for providing exceptional customer support and technical expertise on the phone or via messages through our website, chat, and/or e-mail in a prompt, courteous, and efficient manner
  • Assess tech issues and identify and deploy solutions for customers through one-on-one conversations
  • Explain device capabilities and wireless carrier data product offerings
  • Engage with the customer to understand their technology and upsell protection/tech support solutions based on their needs

Helpdesk/IT Support

Smart Start INC
06.2023 - Current
  • Maintained a high level of professionalism while managing sensitive and confidential information.
  • Mitigated risk by adhering to established protocols for reporting potential harm or abuse concerns involving callers.
  • Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
  • Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
  • Reduced call escalation rates through effective active listening and problem-solving techniques.

Technician /Help Desk Agent

Smart Start Inc.
06.2023 - Current
  • Handle clients that needed our products installed in their vehicles
  • Did installs and removals
  • Handled client inquiries about processes and did calibrations on units
  • Also worked help desk with customer and desktop support for technicians
  • Answering calls to troubleshoot issues with the system inside the shops, documenting calls

Education

High School Diploma -

Madison High School
San Diego, CA
06-2003

Skills

  • Customer service
  • Technical Support
  • Upselling
  • Delivery Driver Experience
  • Live Chat
  • Computer Networking
  • Driving
  • Negotiation
  • Help Desk
  • Box Truck
  • Cash Handling
  • Account Management
  • Data Entry
  • Troubleshooting
  • Restaurant Experience
  • Microsoft Windows
  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Team collaboration
  • Sales expertise
  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Customer service expert
  • Call center operations
  • Issue troubleshooting
  • Active listening
  • Microsoft outlook
  • Customer success management
  • User support
  • Application support
  • Software installation
  • Data recovery
  • Technical issues analysis

Certification

  • Driver's License
  • Non-CDL Class C

Timeline

Helpdesk/IT Support

Smart Start INC
06.2023 - Current

Technician /Help Desk Agent

Smart Start Inc.
06.2023 - Current

Apple Sales Specialist

Concentrix

Technical Support Representative

Asurion

High School Diploma -

Madison High School

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Tim Cooper