Tim Decker

-Plans, develops, and manages the organization's information software, applications, systems, and networks.

-Ensures UPS's business needs are met through continual upgrades and development of new technical solutions.

Personal achievements in this position:

-Deployed ERA to all E2DC sites globally, and completed it one month early with a cost savings of ~$6.3M annually based on new clerical efficiency.

-Reduced dependency on LexisNexis and replaced with Melissa for a cost savings of ~$1.4M annually.

-Enabled AAA Validation in 9 international countries, and strive to continue to provide innovative improvements and better internal and external customer experience to international sites.

-Began efforts, planning, and meetings to absorb Domestic Key Entry from UDC in an effort to improve clerical performance and user experience for the clerical workforce that is currently using Legacy UDC Key Entry and ERA ﴾~50%﴿.

-Maintains and enhances PFT Query page leveraged by PPM and Districts. (10.246.102.77/corprollup.php)

– Oversaw the daily performance of 70+ employees to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements.

– Maintained mutually beneficial customer relationships and responded to customer concerns.

– Managed and worked with on-road employees to maximize efficiency and ensure packages were delivered in a safe, timely, and professional manner.

– Used the Balanced Scorecard and Quality Improvement Process to track performance against goals.

– Facilitated execution of daily dispatch plan.

– Completed on-road supervision/audit rides.

– Maintained operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget.

– Ensured implementation of Comprehensive Health and Safety Plan including maintaining employee safety training and certifications.

Dispatch Supervisor

– Dispatched average 55 delivery routes daily

Drove package truck for 8 months delivering packages

PT Data Supervisor

– Address data validation

PT Local Sort Supervisor

– Supervised a team of 6 loading trailers