Tim Detweiler

HVAC Service Manger , General Manager

The Tustin Group

03.1998 - 10.2024

Managed and motivated employees to be productive and engaged in work.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Defined clear targets and objectives and communicated to other team members.
Established team priorities, maintained schedules and monitored performance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Improved safety procedures to create safe working conditions for workers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Developed and maintained relationships with customers and suppliers through account development.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.