Tim Deur
Grand Rapids,MI
Summary
Experienced Underwriting & Agency Support Specialist with a proven track record in marine, property, casualty, life, and health insurance, including Excess & Surplus Lines. Skilled in risk assessment, pricing analysis, coverage evaluation, and underwriting strategy. Adept at driving production and profitability through collaborative business planning, negotiation, and relationship-building with agents and reinsurers. Seeking to leverage analytical and operational strengths in a fast-paced, growth-oriented underwriting role.
Overview
7
7
years of professional experience
Work History
Underwriting and Agency Support Specialist
Ahoy
01.2025 - Current
- Conduct risk assessments and ensure compliance by analyzing exposures, pricing, and coverage suitability.
- Support underwriting decisions through detailed claims and loss history reviews.
- Collaborate with distribution and underwriting teams to meet production and profitability targets.
- Ensure accurate policy documentation and billing while supporting evolving business strategies.
- Maintain and strengthen agency relationships through efficient problem resolution and policy support.
Personal Line Account Manager
USAA
02.2024 - 01.2025
- Delivered tailored insurance solutions in high-risk scenarios using educational, consultative selling.
- Negotiated coverage terms and pricing to support members' long-term financial goals.
- Evaluated client profiles to determine appropriate risk placement and product offerings.
- Supported account-level reviews and collaborated on profitability improvements.
- Contributed to territory-wide member satisfaction and retention initiatives.
Inside Sales Supervisor
Farmers Insurance - Foremost Brand
09.2019 - 10.2023
- Managed team performance using analytics to achieve production and close rate goals.
- Led strategic initiatives aligning team metrics with broader business plans.
- Spearheaded efforts to enhance sales and underwriting workflows via data systems.
- Built and nurtured productive relationships with agents and distribution partners.
- Supported underwriting oversight for assigned regional territories and account groups.
Senior Service Consultant
Farmers Insurance - Foremost Brand
01.2018 - 09.2019
- Trained and mentored agents on underwriting compliance, systems, and process efficiency.
- Facilitated territory-based underwriting knowledge sharing through Salesforce integration.
- Supported IT coordination, compliance queries, and technical issue resolution.
- Created internal knowledge bases to streamline CSR and agent workflows.
- Initiated employee development programs including hiring, training, and career pathing.
Education
Calvin College
05-2008
Skills
- Risk Acceptability & Pricing Strategy
- Coverage, Terms & Conditions Analysis
- Claims Review & Loss History Evaluation
- Business Plan Development & Execution
- Production & Loss Ratio Goal Attainment
- Agent & Reinsurer Relationship Management
- Reinsurance Knowledge & Program Support
- Underwriting Operations & Territory Oversight
- Data Analytics & Salesforce CRM Expertise
Timeline
Underwriting and Agency Support Specialist
Ahoy
01.2025 - Current
Personal Line Account Manager
USAA
02.2024 - 01.2025
Inside Sales Supervisor
Farmers Insurance - Foremost Brand
09.2019 - 10.2023
Senior Service Consultant
Farmers Insurance - Foremost Brand
01.2018 - 09.2019
Calvin College
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