Tim Donner
Lucedale,MS
Summary
Dynamic professional with a strong background in operations oversight and staff training, notably at KFC Restaurant. Proven ability to enhance customer satisfaction and improve employee retention through effective training programs. Skilled in cost control and complaint resolution, ensuring optimal performance and a positive work environment. There is an employment gap due to an injury, but I am healthy now, and I'm eager to get back into the workforce.
Overview
2017
2017
years of professional experience
Work History
Owner/Operator
Sophia's Pizza
03.2016 - 02.2017
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Operated with safety and skill to avoid accidents and delays.
Service Technician
GCS Services
03.2000 - 09.2002
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Service Technician
Classic Heating and Cooling
1996 - 2000
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
Service Technician
Hanson and Sealman Propane
1986 - 1996
- Reduced maintenance costs by conducting routine inspections on delivery vehicles and equipment, reporting any issues promptly.
- Earned a reputation as a reliable driver with an excellent driving record, maintaining safe operation of the delivery vehicle at all times.
- Assisted in the loading and unloading of propane delivery trucks, ensuring timely deliveries to customers.
- Identified potential hazards in the yard area, implementing preventive measures to minimize risks to personnel and property.
- Conducted periodic audits of cylinders stored onsite, verifying that inventory levels matched recorded data accurately.
Training Manager
KFC Restaurant
1982 - 1986
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
Assistant Manager
Olga's Kitchen
1980 - 1982
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Spring Lake High School
Spring Lake, MI05-1980
Skills
- Staff training and development
- Operations oversight
- Recruiting and hiring
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Customer engagement
- Health code compliance
- Talent development
- Employee retention
- Purchasing
- Food preparation
- Team management
- Kitchen oversight
- Guest experience oversight
- Food service background
- Supervisory skills
- Shift management
- Kitchen equipment operation and maintenance
- Complaint resolution
- Labor and food cost control
- Money handling
- Problem-solving
- Delegating assignments and tasks
- Safe food handling
Timeline
Owner/Operator
Sophia's Pizza
03.2016 - 02.2017
Service Technician
GCS Services
03.2000 - 09.2002
Service Technician
Classic Heating and Cooling
1996 - 2000
Service Technician
Hanson and Sealman Propane
1986 - 1996
Training Manager
KFC Restaurant
1982 - 1986
Assistant Manager
Olga's Kitchen
1980 - 1982
High School Diploma -
Spring Lake High School