Small Buisness Owner/Handyman
Tim Dotson
Heart and Hammer
Hendersonville,TN
7
years of professional experience
With experience in small business management, I am a
Detail-oriented handyman with expertise in electrical repairs, plumbing maintenance, and drywall installation. I combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
I am a hardworking, passionate job seeker with strong organizational skills, and I'm eager to secure a position to help the team achieve company goals.
Work History
Handy Person
2 Years 10 Months- Routine maintenance and repair tasks, ensuring timely completion of projects.
- Operated hand and power tools for various installations and repairs, enhancing work efficiency.
- Conducted inspections of completed work to ensure quality standards were met consistently.
- Demonstrated adaptability in learning new skills on the job, increasing overall productivity within the team dynamic.
- Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
- Contributed to positive word-of-mouth referrals from satisfied customers through exceptional attention to detail in all aspects of repairs and maintenance work.
- Implemented safe working practices adhering to OSHA regulations, reducing workplace accidents and injuries.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Removed and repaired carpet and wood flooring.
- Answered customer questions and helped resolve various concerns.
Senior Sales Associate
1 Year 2 Months- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and implemented training programs for new associates, improving onboarding efficiency.
- Managed inventory levels, ensuring stock availability while minimizing excess.
- Executed end-of-day closing procedures, including accurate completion of paperwork and register count.
Small Business Owner/Handyman
4 Years 6 Months- Managed daily operations to create efficient workflow and deliver high-quality service.
- Analyzed financial reports to identify trends, enhancing budgeting accuracy and resource allocation.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Inspected properties for maintenance needs, prioritizing tasks based on urgency and client requirements.
- Performed minor wall repairs, installed drywall, and applied wallpaper.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction through effective communication skills.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Reduced safety hazards by promptly addressing electrical issues, repairing broken appliances, and fixing damaged structures.
- Positively engaged with customers and maintained professional appearance as company representative.
- Removed trash and recyclables at the end of each shift and disposed of items in proper receptacles.
- Installed and maintained plumbing and HVAC systems.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Safely and effectively handled a wide range of cleaning products and solutions.
Education
High School Diploma
Skills
Fixture maintenance
Electrical repairs
HVAC maintenance
Appliance maintenance
Appliance installation
Light fixture installation
Cabinet installation
Wall repair
Drain maintenance
Basic locksmithing
Timeline
Handy Person
Heart and Hammer
09.2023 - CurrentRead More
Senior Sales Associate
Mapco
06.2022 - 08.2023Read More
Small Business Owner/Handyman
T.D.S
01.2019 - 07.2023Read More
Mcgavock High School
High School Diploma
Read More