Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tim Dugan

Louisville,KY

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Golf Caddie

Valhalla Golf Club
06.2024 - Current
  • Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
  • Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
  • Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
  • Promoted a safe golfing environment by adhering to established safety guidelines during inclement weather conditions.

Tour Guide

Pedal Pub
04.2024 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Guided groups of up to 16 people on scheduled tours.

Distillery Processing Operator

Angels Envy
02.2021 - 05.2024
  • Contributed to cost savings through efficient use of materials, minimizing waste during the production process.
  • Communicated effectively with supervisors and colleagues, fostering a positive work environment conducive to teamwork and productivity.
  • Demonstrated versatility in operating various machines, increasing flexibility within the department.
  • Implemented lean manufacturing principles that resulted in reduced lead times and increased throughput.

Managing Bartender

Uptown Cafe
02.2003 - 11.2020
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.
  • Served high customer volumes of up to 150 people during special events, nights, and weekends.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.

Education

Bachelor of Science - Business Administration And Marketing

Western Governors University
Louisville, KY (online)
07.2025

Skills

  • Sanitation Standards
  • Drink Preparation
  • Menu development
  • Upselling strategies
  • Customer Service
  • Highly reliable
  • Clear and effective communication
  • Liquor, beer, and wine knowledge
  • Engaging personality
  • Professional Appearance
  • Ordering bar supplies

Certification

Star Certification

Timeline

Golf Caddie

Valhalla Golf Club
06.2024 - Current

Tour Guide

Pedal Pub
04.2024 - Current

Distillery Processing Operator

Angels Envy
02.2021 - 05.2024

Managing Bartender

Uptown Cafe
02.2003 - 11.2020

Bachelor of Science - Business Administration And Marketing

Western Governors University

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Tim Dugan