Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Timeline
CustomerServiceRepresentative
Tim Eckert

Tim Eckert

Lancaster,PA

Summary

Professional with strong background in account management and client relations. Known for strategic thinking, effective communication, and adaptability to changing needs. Skilled in driving team collaboration, maximizing revenue, and fostering client satisfaction. Reliable and results-focused, consistently delivering high-quality outcomes.

Overview

14
14
years of professional experience

Work History

ACCOUNT DIRECTOR

MADJ Marketing
04.2022 - Current
  • Directed comprehensive marketing campaigns for key client accounts, ensuring alignment with branding, business objectives, and audience engagement
  • Managed client relationships and served as the primary liaison for strategic accounts, delivering strategic marketing solutions tailored to their needs
  • Crafted impactful marketing content, including social media campaigns, website copy, video scripts, and print materials
  • Spearheaded proposal development and RFP responses, including securing high-value projects
  • Utilized data-driven insights to measure campaign performance and refine marketing strategies for optimal ROI
  • Oversaw project teams, ensuring seamless collaboration, on-time deliverables, and adherence to budgets
  • Innovated creative concepts and strategies for various industries, including healthcare, manufacturing, technology, and wellness sectors
  • Implemented new CRM system for clients, Sharpspring, oversaw onboarding for our agency and clients.

DIRECTOR OF BUSINESS DEVELOPMENT AND MARKETING

HomeSale Settlement Services and HomeSale Realty Group
03.2017 - 03.2022
  • Oversaw communications both internal and external for HomeSale Settlement Services with over 1,200 real estate agents
  • Managed new and existing clients for 5 different title entities
  • Implemented and oversaw use of a survey software system, Listen360, that went out for every one of the 5,000+ transactions conducted per year, including follow-up with agents and closers when necessary
  • Managed the vetting and implementation for several different software platforms; EZLynx management system for HomeSale Insurance, HubSpot CMR, worked with Industrial Resolutions to create new tracking dashboard for HomeSale Realty, SoftPro Management system for HomeSale Settlement
  • Managed social media accounts for multiple title entities and created monthly email newsletters for internal and external audiences

MARKETING MANAGER

Heart of Lancaster and Lancaster Regional Medical Centers (Now UPMC Pinnacle)
01.2015 - 02.2017
  • Oversaw and managed communications and marketing for over 25 physician practices including specialty and primary care offices, including internal marketing and communications between independent and employed physician offices
  • Handled public relations for the hospitals and medical group, sent out press releases, coordinated interviews with physicians, and worked with the corporate office to respond to media requests
  • Created a video program for the hospitals and physician practices, scheduled and oversaw the creation of over 50 videos projects including physician profiles, physician seminars (live and in-studio), and special event recordings
  • Identified, developed, and executed business development and marketing plans supporting the overall strategic plan of the organization
  • Helped with planning and running several different large scale hospital events

MARKETING AND STRATEGIC PLANNING

Reading Health System
07.2011 - 01.2015
  • Oversaw and managed communications and marketing for several key hospital-wide initiatives including system-wide EPIC EHR implementation, the formation of a physician-led clinically integrated network, and preparations for the ICD-10 transition
  • Aided in the creation of a new Strategic Plan, developed 5 new key strategies, and developed workgroups to implement the plan as well as service line development plans
  • Maintained strategic planning software program, OnFocus, and trained stakeholders in how to use the program
  • Worked with data analytic tools to identify referral patterns and physician relationships in support of the strategic plans
  • Helped with planning and running several different large-scale hospital events
  • Identified, developed, and executed business development and marketing plans supporting the overall Strategic Plan of the organization

OPERATIONS INTERN

Philadelphia Seventy Sixers
01.2011 - 05.2011
  • Organized and managed at least 15 pre-game, half-time, and timeout on-court activities for each one of the 23 home games
  • Created game day scripts and schedules for all in-arena entertainment on game nights
  • Assigned and oversaw duties of 5 other interns leading up to and during games
  • Supervised and proofread all of the work of other interns
  • Trained incoming interns
  • Assigned duties to each intern for every game based on their abilities

GRADUATE ASSISTANT & INTERIM DIRECTOR OF MARKETING

Millersville University Marketing Department
09.2008 - 02.2011
  • Managed both athletic and student corporate sponsorship programs for the University including selling, maintenance, and fulfillment of over 40 sponsorships totaling between $100,000-$150,000 annually
  • Wrote and proofread brochures for various campus events and programs
  • Oversaw selling and maintenance of a digital advertising network featuring 20+ advertisers
  • Dealt with media outlets to place advertisements and announcements 15-20 times per month
  • Proofread all outgoing print and web materials including brochures, advertisements, and announcements
  • Created and managed marketing plans for several departments on campus
  • Managed several different student workers in their daily activities

LEGAL ASSISTANT

Barry G. Goldman Attorney-at-Law
06.2002 - 08.2008
  • Researched criminal law and wrote up court briefs
  • Consulted with present and future clients
  • Input all closed files into an electronic database for easier access
  • Managed daily, weekly, and monthly office goals and tasks and supported paralegal
  • Served subpoenas to individuals and businesses

GAME OPERATIONS

Philadelphia Seventy Sixers
09.2005 - 06.2008
  • Organized and helped manage at least 10 pre-game, half-time, and timeout on-court activities for all 41 homes games per season plus preseason and playoffs
  • Constructed and dismantled Philadelphia media press operations
  • Assisted team hospitality duties for all 41 home and playoff games
  • Oversaw post-game player autograph sessions
  • Set-up and dismantled 76ers inflatable

Education

MASTERS - SPORTS MANAGEMENT

Millersville University
Lancaster, PA
05.2011

BACHELOR - SOCIAL SCIENCE

St. Joseph's University
Philadelphia, PA
05.2008

Skills

  • Customer relationship management
  • Account relationship management
  • Verbal communication
  • Advertising strategies
  • Product launches
  • CRM software proficiency
  • Strategic development
  • Media planning
  • Advertising expertise
  • Creative direction
  • Marketing
  • Business development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany Culture401k matchPersonal development programsFlexible work hours

Software

Sharpspring

HubSpot

Constant Contact

Squarespace

Wix

LinkedIn Sales Navigator

Listen360

OnFocus

Sendible

Beaconstac

ReviewR

Timeline

ACCOUNT DIRECTOR

MADJ Marketing
04.2022 - Current

DIRECTOR OF BUSINESS DEVELOPMENT AND MARKETING

HomeSale Settlement Services and HomeSale Realty Group
03.2017 - 03.2022

MARKETING MANAGER

Heart of Lancaster and Lancaster Regional Medical Centers (Now UPMC Pinnacle)
01.2015 - 02.2017

MARKETING AND STRATEGIC PLANNING

Reading Health System
07.2011 - 01.2015

OPERATIONS INTERN

Philadelphia Seventy Sixers
01.2011 - 05.2011

GRADUATE ASSISTANT & INTERIM DIRECTOR OF MARKETING

Millersville University Marketing Department
09.2008 - 02.2011

GAME OPERATIONS

Philadelphia Seventy Sixers
09.2005 - 06.2008

LEGAL ASSISTANT

Barry G. Goldman Attorney-at-Law
06.2002 - 08.2008

BACHELOR - SOCIAL SCIENCE

St. Joseph's University

MASTERS - SPORTS MANAGEMENT

Millersville University
Tim Eckert