Tim Fetner
Chelsea,AL
Summary
Specializing in bringing order to where order does not exist through analysis, documentation, processes, and quality control.
Overview
26
26
years of professional experience
Work History
Jira Data Center Administrator/Confluence/Documentation
LTS
06.2023 - 11.2024
- Company Overview: Veterans Administration (Contract)
- Jira Administrator over the Community Care (CC) environment
- Worked in conjunction with CC team members, middle management, and senior management
- Performed business analysis, designed business cases, executed, and completed business cases with senior management approval and guidance
- Working with the Veterans Administration technical teams, implemented Jira reporting, dashboards, permissions, and workflow schemes
- Also trained team members in various Jira functionality
- Participated in agile methodologies
- Confluence Administrator, authored technical documentation, training videos, training documentation, project design, delivery, and tracking documentation for senior management
- Veterans Administration (Contract)
Confluence/Jira Cloud Administrator/Training/Documentation
MarketCast
09.2022 - 04.2023
- Company Overview: Contract
- Confluence Administrator, Confluence Training, Confluence App Management
- Jira Administrator, Jira Training, Jira App Management, Export, and management of Jira instances from separate Cloud environments
- Jira App(s), Deep Clone for Jira, DoItBetter Calendar, Issue Checklist (free), Issue Templates for Jira, JIRA Toolkit Plugin
- Confluence App(s), Checklists, draw.io, izi-LMS for Confluence – Courses & Quizzes, Table Filter, and Charts for Confluence, ConfiForms
- Contract
Confluence/Jira Cloud Administrator – Technical Writer
Disney
05.2022 - 09.2022
- Company Overview: Contract
- Confluence Administrator, authored and generated Confluence documentation targeted for the Disney environment
- Included process and procedures, how to, and best practices
- Also, documentation for Jira and Jira custom applications
- Jira Administrator, authored, designed, and built automated time entry module along with dashboards and custom reports as per Disney parameters
- Technical Writer, authored, designed, and implemented technical documents authored from audio/video capture provided by end users for various technical procedures and programs
- Documents once finalized were published in Confluence along with the original audio/video files for end user consumption
- Contract
Confluence/Jira Cloud Administrator – Technical Writer
Change HealthCare
12.2021 - 05.2022
- Company Overview: Contract
- Confluence Administrator/Jira Administrator
- Technical Writer for all technical content encompassing programming development, best practices, processes, and procedures
- Additionally, in depth documentation for audit control, Services, Onboarding, Development Tools-n-Guidelines, reporting, GitLab, and documentation of technology involving artificial intelligence/data mining
- Also, maintenance of Engineering Team data, Product Team data, How-To articles, and AI Project summaries
- Jira reports, customized Jira Dashboard (and gadgets)
- Jira reporting within the Confluence environment
- Contract
Confluence/Jira Cloud Administrator – Technical Writer
Ontrak Healthcare
03.2021 - 12.2021
- Company Overview: Contract
- Confluence Administrator, w/Confluence training and documentation
- Cleanup and redesign/organization of all Confluence content
- Technical writing involved to update content to current versions of healthcare rules/regulations and corporate polices
- Jira Administrator, w/Agile methodologies, reporting and training
- Also managing Sprint maintenance providing dashboard reports in both Jira and Confluence
- Technical documentation utilizing Confluence based in the Health Care industry
- Contract
Sr. Jira Administrator / Technical Writer
Gibbs & Cox, Inc
01.2021 - 03.2021
- Company Overview: Contract
- Sr
- Jira Administrator for the Software Development group involving agile methodology
- Construction of extensive Jira workflows and customized forms that are utilized for the development of software applicable to the maritime industry
- Additional responsibilities include Sr
- Technical Writer for processes, procedures, CDRLs, training materials (video/written) and technical subject content
- Documentation using the SharePoint environment, CBT training, electronic approval processes, and version control
- Active security clearance in effect
- Jira task including, but not limited to: Implementation, Lead meetings involving Jira and Agile, Training, Implementation, Training Documentation (SharePoint), Dashboard design, building and implementation, Daily Support, Agile Sprint maintenance and management, Research, implement new Jira technology, Application maintenance (Jira), Jira license procurement, Implementation of Jira DEV environment, Clean-up, redesign, and implementation of Jira production environment
- Contract
Confluence / Technical Writer / Business Analyst
VMWare
11.2020 - 01.2021
- Company Overview: Contract
- Working as a Confluence Administrator for multiple spaces encompassing the Engineering Operations environment I was directly involved with reorganizing and writing content while interfacing with various team personnel both in the United States and in India
- Implemented the organization of over 3400 pages of technical content and custom GUI interfaces
- Reporting senior management I proposed, designed, and implemented various schema to improve the functionality and usability of the Engineering Operations Confluence Spaces
- Worked with various Confluence tools, macros, and custom reporting software I designed and implemented custom layouts, interfaces, reports, plugins, and macros
- Custom reports using Service Rocket, custom forms using Confiforms
- Update, organize four separate Confluence Spaces involving over 3,500 individual pages (graphics, custom reporting as a part of the redesign effort)
- Contract
Confluence / Jira Consultant / Training / Business Analyst / Technical Writer
MISO Energy
06.2020 - 11.2020
- Company Overview: Contract
- Serving in the Confluence / Jira Administrator & Consultant role and working with senior management at Midcontinent Independent System Operator (MISO) advised, designed, implemented, and built a custom project management system utilizing Confluence tools and ConfiForms (custom forms with standalone database that is capable of interfacing with Jira and Tableau
- Also implemented various Atlassian macros and plugins
- Designed, built, documented, and performed training of personnel of the MISO custom project management application
- Built and implemented a Confluence custom library system
- Designed, built Jira Dashboard reports involving custom JQL scripting
- Contract
Confluence & Jira Administrator / Business Analyst / Training
Wells Fargo
09.2019 - 06.2020
- Company Overview: Contract
- Working with internal audit I am the administrator for Confluence / Jira for both the Enterprise Patching Program and Vulnerability Management teams
- Within my responsibilities I constructed training materials, design / build workflow, reporting and construct the interface between Confluence and Jira
- Build Jira Dashboard reporting along with Jira JQL custom reporting displayed in both the Jira and the Confluence environments
- Contract
Confluence Administrator / Business Analyst / Technical Writer
Anthem Health Services
Birmingham, Al
04.2018 - 06.2019
- Company Overview: Contract
- Confluence administrator for the Agile CoE team
- Advisor / trainer for Confluence
- Wrote, designed, built, and populated Confluence Agile content
- Additionally, generated policy and procedures for the Anthem Agile environment
- Reviewed, edited, updated over 430 pages of Confluence content
- ConfiForms, Confluence Mobile Plugin, Confluence Source Editor, Flow Board for Confluence
- HTML Elements for Confluence, Page Approval for Confluence, Refined Toolkit for Confluence
- Confluence administrator for the DevOps CoE team
- Advisor / trainer for Confluence
- Reviewed, designed, built, and populated Confluence content (over 250 pages)
- Developed content standards and training, also policy procedures for the Development Operations environment
- Additionally, on boarding of new contractors
- Attended and participated in multiple Agile design conferences in Norfolk Virginia
- Participated in on boarding process of other contractors, training in Atlanta Georgia
- Worked with Anthem team members in multiple states / time zones in gathering, centralizing, and ultimately promoting information to the Anthem user base
- Conversion of content from Documentum to Confluence
- Contract
Confluence Administrator / Document Writer - Contractor
Honda North America, Inc.
Birmingham, USA
01.2017 - 04.2018
- Company Overview: Contract
- Confluence Administrator for the Global Assembly Line Control (GALC) for the Alabama, Ohio, Indiana, Canada, and Mexico technical groups
- Interface Confluence documentation (Change Control process) with the JIRA ticket system
- Technical Writer for the GALC system, responsible for current management of technical data, end-user publications and manuals, archiving of data and data distribution
- Reporting to senior management responsible for initiation, design, implementation, and conclusion of assigned projects
- Assigned and completed over 120 individual task / projects
- Interface with staff members in Alabama, Ohio, Indiana, Canada, and Mexico
- Administrator Confluence / JIRA
- Design New Spaces
- Maintenance of Spaces / Content
- Research / Insertion of Macros / Multi-Media
- Technical / Procedure / End User Documentation in Confluence in MS Word, MS Excel, Acrobat and Confluence content
- Conversion of content from SharePoint to Confluence
- Contract
Business Analyst / Sr. Technical Writer / Quality Assurance
DST Solutions
12.2013 - 11.2016
- Analyze various businesses processes and propose new technology methodologies to assist in meeting production goals and reduction of cost goals
- Create and document internal business processes and procedures utilized for the Temenos Innovation Group within Confluence
- Design, convert multiple department’s technical information for the Confluence environment
- Additionally trained users in basic Confluence
- Quality Assurance for various Innovation Group software packages created for both internal use and for customer use
- Document both technical and end user aspects of the T24 banking system utilizing MS Word and MadCap Flare
- Trained new technical writer in basics of technical publications, corporate document library, MadCap Flare usage and corporate publication processes
- Analyze, test, and document the primary quality assurance effort for the Americanization of the T24 system
- Transfer of material from SharePoint to the Confluence environment
Sr. Technical Writer / Business Analyst / Quality Assurance
SunGard
07.2011 - 12.2013
- Write, maintain documentation and quality assurance for SunGard MACESS and FormWorks medical software products
- SunGard is a leading provider of enterprise content management and business process management Solutions for the health insurance industry
- Lead / assist a team in Bangalore India in areas of project assignments, document review, publishing and serve in the role as a business analyst stateside
- As user and technical manuals are updated, I perform Quality Assurance functions, generating error tracking tickets utilizing Test Tract software
Quality Assurance Coordinator – Mobile Banking
Regions Bank
10.2009 - 01.2011
- Lead a team of 10 QA Testers encompassing over 900 test scripts through six rounds of testing
- Worked with both the Regions management team and Mobile Banking vendor in resolving quality assurance issues
- Review testing, quality control, generated testing matrixes for compliance with requirements ensuring that quality assurance standards and regulatory requirements are met
- Maintain current and accurate records of all relevant communications, audits, corrective action plans
- Authored quality assurance standards / procedures
- Design / generate daily reports pertinent to the quality assurance life cycle
- Work with Application Delivery management in the design, testing, quality assurance, defect tracking and documentation of the Microsoft Team Foundation Services (TFS) application
- Serve as a liaison between developers, management, and user representative(s)
- My primary role is to acquire an understanding of the end unit business needs in relation to the Synergy application and identify / document / quality control Synergy as it moves from design to production release
- I regularly update / track / apprise management of progress through the Team Foundation Server (TFS) system
- Generate testing methodologies, execute “Black Box” testing and “White Box” testing for both Synergy and TFS
- Participated in the design, generation of end user documentation for the Synergy software environment
Sr. Business Analyst / Sr. Product Quality Control Manager (ISeDeposit) – Project Analyst
Open Solutions Incorporated
Birmingham, Alabama
05.2007 - 05.2009
- Company Overview: Birmingham Alabama
- At Open Solutions Inc
- (OSI), I served as a Senior Business Analyst and over time, I assumed the responsibilities of Senior Quality Control Analyst
- In the quality control roll, I was responsible for the software development life cycle of the ISeDeposit Check Image product
- This encompassed design (working with senior development staff,) enhancements (working with level 3 support staff and customers,) joined with defect control / resolution
- Sr
- Quality Administrator / System Administrator and design analyst / support for ISeDeposit (Check Image Software) utilizing white box, black box and use case testing
- Full regression testing utilizing previously run test and / or verifying if previously repaired issues have re-emerged
- Reduced quality control cycles (saving $$$$) utilizing Python / PAMIE QA automation programming & interface
- Document software applications upgrade paths and create System Administrator manuals
- Generate system test plans, modify existing system test plans
- Replicate technical environments (server level) like the customer in order to replicate and troubleshoot customer technical issues
- Birmingham Alabama
System Administrator / Business Analyst / Quality Control / Technical Writer / Process Management
Compass Bank
03.1999 - 12.2006
- Company Overview: Currently BBVA
- I started with Compass Bank by successfully executing all quality control, testing & certifying all software applications in the IT environment for Y2K
- Following the Y2K event, I participated in the startup of the Compass Bank Intranet, and then moved to assume the responsibilities for maintaining, generating all technical processes / IT Standards encompassing Programming, Mainframe and Customer Support along with assisting with the startup of the Documentation Department
- After which I assumed the role of System Administrator / Business Analyst / Quality Control for the Small Business Loan group utilizing the Appro Loan application
- Information Technology Employee of the Month, June 2003, Loan Center Business Systems Employee of the Month, December 2004, and August 2005
- Responsible for testing, quality control and certification of over 70 different technical / network applications for Y2K
- Generate SQL Queries, execute SQL Trace, backup, restore and update SQL database as needed
- Develop / Quality Control Intranet web pages utilizing Dream Weaver, RoboHelp, MS Publisher, and HTML
- Appro Loan Center Image Business system, Senior Quality Control / Senior Business Analyst / System Administrator
- Design, training, process management and implementation of the Appro Loan Image System
- Write; automate and execute custom Crystal Reports (over 200) against multiple SQL databases
- Develop, write, and generate online manuals utilizing RoboHelp, MS Word, Visio, Photoshop and Adobe Acrobat
- Project Manager, System Administrator, for the Compass Bank Technology Standards Manual
- Currently BBVA
Education
Advanced Data Farming / Crystal Reports / LCB Internet Systems -
Appro Business Management Systems
11.2023
Living Disaster Recovery Planning Strategy (LDRPS) Training -
Strohl Disaster Recovery Management
08.2023
Administrative Disaster Recovery Planning Strategy (ADRPS) Training -
Strohl Disaster Recovery Management
08.2023
Business -
University of Alabama Birmingham
Birmingham, AlabamaHuman Resource Management / Legal Responsibilities -
Executrain
Microsoft 2275 – Managing & Maintaining a Windows Server / Microsoft 2072 – Administering a SQL Server / Microsoft 2276 – Implementing a Windows Server / Microsoft 2277 – Implementing, Managing & Maintaining Server / Microsoft 2073 – Programming a SQL Server Database / Microsoft Certified Ethical Hacker -
New Horizons Learning Center
Skills
- Operations management
- Facility maintenance
- Resource optimization
- User access control
- Policy writing
- Executive support
Worksamples
Available upon request
References
Available upon request
Careermilestones
- Over twenty-five years hands on experience in the role of Technical Writer, Business Analyst, Quality Assurance, System Administrator and Training.
- Maintain records / workflow-history for in-house Business Development and external audits.
- Accomplished Technical Writer providing both clear and concise documentation for technical and non-technical users.
- Hands on experience in the role of both Jira and Confluence administration.
- Competent in the use of JQL (Jira Query Language), ConfiForms and numerous Atlassian add-ons for both Confluence and Jira.
Achievementsummary
- Productive and experienced in both the short-term and long-term contract environment.
- Confluence-Jira/Business Analyst / Technical Writer / Training Documentation / Process Design
- Jira Reporting, Jira Dashboard, JQL, Confluence & Jira Administration
- Requirements – IT Standards Management / IT Change Configuration Management
- QA Test Coordinator / Software Life Cycle Development/ Agile Methodologies
- Specializing in bringing order to where order does not exist through analysis, documentation, processes, and quality control.
Timeline
Jira Data Center Administrator/Confluence/Documentation
LTS
06.2023 - 11.2024
Confluence/Jira Cloud Administrator/Training/Documentation
MarketCast
09.2022 - 04.2023
Confluence/Jira Cloud Administrator – Technical Writer
Disney
05.2022 - 09.2022
Confluence/Jira Cloud Administrator – Technical Writer
Change HealthCare
12.2021 - 05.2022
Confluence/Jira Cloud Administrator – Technical Writer
Ontrak Healthcare
03.2021 - 12.2021
Sr. Jira Administrator / Technical Writer
Gibbs & Cox, Inc
01.2021 - 03.2021
Confluence / Technical Writer / Business Analyst
VMWare
11.2020 - 01.2021
Confluence / Jira Consultant / Training / Business Analyst / Technical Writer
MISO Energy
06.2020 - 11.2020
Confluence & Jira Administrator / Business Analyst / Training
Wells Fargo
09.2019 - 06.2020
Confluence Administrator / Business Analyst / Technical Writer
Anthem Health Services
04.2018 - 06.2019
Confluence Administrator / Document Writer - Contractor
Honda North America, Inc.
01.2017 - 04.2018
Business Analyst / Sr. Technical Writer / Quality Assurance
DST Solutions
12.2013 - 11.2016
Sr. Technical Writer / Business Analyst / Quality Assurance
SunGard
07.2011 - 12.2013
Quality Assurance Coordinator – Mobile Banking
Regions Bank
10.2009 - 01.2011
Sr. Business Analyst / Sr. Product Quality Control Manager (ISeDeposit) – Project Analyst
Open Solutions Incorporated
05.2007 - 05.2009
System Administrator / Business Analyst / Quality Control / Technical Writer / Process Management
Compass Bank
03.1999 - 12.2006
Advanced Data Farming / Crystal Reports / LCB Internet Systems -
Appro Business Management Systems
Living Disaster Recovery Planning Strategy (LDRPS) Training -
Strohl Disaster Recovery Management
Administrative Disaster Recovery Planning Strategy (ADRPS) Training -
Strohl Disaster Recovery Management
Business -
University of Alabama Birmingham
Human Resource Management / Legal Responsibilities -
Executrain
Microsoft 2275 – Managing & Maintaining a Windows Server / Microsoft 2072 – Administering a SQL Server / Microsoft 2276 – Implementing a Windows Server / Microsoft 2277 – Implementing, Managing & Maintaining Server / Microsoft 2073 – Programming a SQL Server Database / Microsoft Certified Ethical Hacker -
New Horizons Learning Center
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