Tim Gabel
Lampasas,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Vail Corporation
11.2022 - 04.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assist with wayfinding.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Booked appointments, accepted payments and answered guest questions.
- Provided guest relations, schedule development, data management and payment processing.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
- Assisted with luggage handling, valet services and concierge services.
- Conducted regular inventory checks on supplies, managing restocking needs proactively for uninterrupted service delivery.
Quality Specialist /Supplier Quality Assurance Engineer
Hyundai Mobis Alabama
04.2010 - 07.2019
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Reduced customer complaints by streamlining the complaint resolution process and addressing root causes of issues.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
- Played a key role in achieving ISO certification by preparing necessary documentation and facilitating successful audits.
- Drove process improvements at supplier facilities through targeted audits, resulting in higher-quality products delivered on time.
- Evaluated potential suppliers based on rigorous criteria, ensuring alignment with company quality goals and objectives.
Education
Associate of Science - Business Administration
Southern Union State Community College
Opelika, AL05-2002
Skills
- Time management
- Guest engagement and assistance
- Complaint management
- Problem-solving skills
- Positive working relationships
- Team building and supervision
- Verbal and written communication
- Administrative skills
- Guest service and assistance
- Guest relations
- Guest experiences
- Effective planning
- Documentation and reporting
- Patience and composure
- Training and mentoring
- Team motivation
- File management
- Hospitality services
- Issue resolution
Certification
Customer Service Specialist
Service Industry Academy
Columbus Technical Institute, Columbus,GA
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Services Associate
Vail Corporation
11.2022 - 04.2025
Quality Specialist /Supplier Quality Assurance Engineer
Hyundai Mobis Alabama
04.2010 - 07.2019
Associate of Science - Business Administration
Southern Union State Community College
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