Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tim Glagow

Las Vegas,NV

Summary

Results-driven Computer Network Manager with 15+ years of success in Warehouse Management Systems (WMS), network infrastructure, and operational support. Proven track record in streamlining processes, improving safety, and driving operational efficiency. Strong background in SAP WMS, including global implementation support. Seeking opportunities to further contribute to my skills and grow in the WMS field.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Technology Support and Services Manager

Windset Farms California
06.2023 - Current
  • Coordinated project for the installation and configuration of WMS system for full warehouse in Arizona location, and upgraded WMS for warehouse locations in California
  • Manage Zebra printers, handheld scanners, Datamax printers, and Toshiba printers using WMS Famous
  • Deliver on-site end user support for multiple departments across the greenhouse, packaging and maintenance divisions using ManageEngine
  • Establish new computer and new user set up, additionally coordinating reimaging existing computers
  • Equip users with setting up of iPad and iPhones impacting 125 users
  • Effectively reduced rates by negotiating with current carrier supplying iPhones, iPads, and Point to Point services to reduced monthly spend by 35%
  • Combine multiple copier service agreements and negotiate a single cost-effective program replacing 15 copiers, printer, and MFP units to reduce costs by 20%
  • Apply in-depth knowledge of Office 365 Portal, Active Directory, Teams Management, and O365 security options.

IT Admin/WMS Coordinator

CN Labor Management
11.2019 - 11.2022
  • Coordinated mapping and configuration of WMS for greenhouse, packing, and storage areas, including rack locations, storage locations, and shipping locations
  • Overseen a staff of 10 shipping / receiving and warehouse
  • Acquired racking, barcode identification identifiers, and oversaw installation of racking and training of warehouse staff
  • Set up receiving and QA procedures, including mapping of locations for receiving, blocked stock, and QA hold locations
  • Managed budget projections to ensure IT stayed within budgets and assisted accounting with spend analysis, implementing cost reduction strategies
  • Provided local support for 150 end-users across 3 locations, handling fire, security, and camera systems
  • Served as primary technician for greenhouse network infrastructure buildout, installing Cisco switches to core MDF cabinets from IDF cabinets using fiber and copper
  • Negotiated with ISP's and on-premises phone carriers to reduce overall spending, and streamlined redundant systems to improve availability and cost
  • Implemented use of Apple Business Manager and Jamf for phone management and created detailed documentation of network infrastructure, including SOP's and best practices.

IT Manager/Systems Administrator

The Dennis Group
09.2013 - 11.2019
  • Managed workload for 3 IT technicians and 1 SharePoint Developer while assisting in development of new cloud-based SharePoint platform
  • Led network security enhancement project containing intrusion prevention and user policy implementation
  • Provided direction and implementation for buildout and expansion of 8 offices, including international locations, to seamlessly merge into existing network infrastructure
  • Implemented improved redundancy and failover procedures which significantly increased network uptime and stability
  • Consolidated network circuits between 4 major offices, negotiating 20% overall cost savings for network access through 1 provider
  • Coordinated installation and configuration of WMS for warehouse operations, streamlining inventory management and order fulfillment processes.

Site IT Technical Support/Production Leadership

Sealed Air Corporation
11.2002 - 09.2012
  • Lead for shipping and warehouse
  • Managed parts and inventory control functions in a lean warehouse environment
  • Implemented WMS for full warehouse functionality using SAP, including implementation of handheld scanners and label printers
  • Participated in shipping, receiving, and warehouse location mapping, assisting with configuration of WMS in SAP
  • Participated in rollout and go-live to transition facilities from lean warehouse to full warehouse, supporting users during transition
  • Developed and delivered SAP transition training to plant personnel, providing technical support for global SAP conversions
  • Reduced IT inventory costs by 16% through system upgrades and retirement of outdated systems
  • Led production team to reduce extrusion line changeover times by 18%
  • Implemented SAP Shipping Process, decreasing transaction time by 23% and reducing need for additional programming
  • Served as EH&S Ambassador, ensuring safety compliance.

Education

Computer Hardware and Network Technology Branford Hall Technical Institute

General Studies in English, Business Writing, and Communications Holyoke Community College

WMS Best Practices and Methodologies SAP Career Studies

Skills

  • Staff Development
  • Service Delivery
  • Technical knowledge
  • Operations Management

Certification

  • CompTIA A+ Certification
  • CompTIA Security+ Certification
  • Six Sigma Green Belt
  • Microsoft Technology Associate Certification in IT Infrastructure, Windows Server, Windows Operating Systems, Networking
  • ITIL 4 Foundations

Timeline

Technology Support and Services Manager

Windset Farms California
06.2023 - Current

IT Admin/WMS Coordinator

CN Labor Management
11.2019 - 11.2022

IT Manager/Systems Administrator

The Dennis Group
09.2013 - 11.2019

Site IT Technical Support/Production Leadership

Sealed Air Corporation
11.2002 - 09.2012

Computer Hardware and Network Technology Branford Hall Technical Institute

General Studies in English, Business Writing, and Communications Holyoke Community College

WMS Best Practices and Methodologies SAP Career Studies

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Tim Glagow