Summary
Overview
Work History
Education
Skills
Training
References
Generic

TIM GRABOW

Product Support Manager - Aftermarket
Winston-Salem,NC

Summary

Combined thirty years of design, engineering, and program management experience.

International experience in product support, engineering, and management.

Self-motivated Product Support Manager with 9 years of comprehensive experience leading matrixed, cross-functional teams of engineers, designers, and sales personnel to market innovative products to customers.

Expertise in product strategy, product development and market research. Passionate about Customer Service and driven by measurable results and inspiring teams.

Results-driven Product Support Manager offering 20-year background identifying and executing product development vision by studying company financial goals and demands of value chain.

Adaptable and diligent professional possessing excellent problem-solving and time management abilities.

Driven and motivated with exceptional consultative sales skills to help customers solve technical problems.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

35
35
years of professional experience
5
5
years of post-secondary education

Work History

Product Support Manager - Aftermarket

HAECO Cabin Solutions
Winston-Salem, NC
08.2014 - Current
  • Maintained product management staff by recruiting, selecting, orienting and training 10 employees
  • Assessed product performance data by calling on customers with field salespeople and evaluating results
  • Responsible for creating product support strategy to improve customer satisfaction
  • Manage On-Site Support at 6 OEM facilities
  • Introduced and marketed new products by developing time-integrated plans with sales, advertising and production
  • Brought new products to market by analyzing proposed product requirements and product development programs, preparing return-on-investment analysis and establishing time schedules
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers
  • Identified issues, analyzed information and provided solutions to problems

Program Manager

HONDA AIRCRAFT COMPANY, LLC
Greensboro, North Carolina
11.2011 - 08.2014
  • Chair milestone meetings, e.g., ITCM, PDR, CDR, and FAI meetings
  • Communication with OEM’s and customer through memo and commitment letters.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Implemented and led meetings, opening up dialog with area managers to discuss interior program status
  • Identified system needs and designed processes to support business requirements.
  • Oversaw 4 projects from concept through final delivery.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Interacted with customers and clients to identify business needs and requirements.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Assessed performance and scheduled cost control while maintaining internal performance requirements.
  • Monitored progress of programs, using and applying programming documents, program directives and other program material.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.

Research and Development Manager

GOODRICH AIRCRAFT INTERIORS
Peshtigo, Wisconsin
08.2008 - 10.2011


  • Partnered with sales, strategy and business development to identify new product opportunities, manage project portfolio and work assignments.
  • Leveraged data and insights to inform conclusions and support decision-making.
  • Liaised with key stakeholders to understand business requirements and expectations and develop strategic direction to R&D performance materials.
  • Developed and implemented plans to qualify alternate suppliers or new materials for manufacturing.
  • Used multiple sources of information and broader stakeholder views to develop solutions and recommendations.
  • Coordinated with purchasing department to identify new materials and technology.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Worked with cross-functional teams to gain alignment and move initiatives from product ideas to commercialization.

Product Support Engineer

BE Aerospace
WINSTON-SALEM, North Carolina
01.2008 - 07.2008


  • Managed customer relationships by delivering prompt responses to questions.
  • Resolved system and customer issues by troubleshooting and providing effective solutions.
  • Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
  • Drove continuous improvement culture in engineering to provide clear product design standards, improve manufacturability through enhanced documentation, and reduce engineering cycle time.
  • Communicated with vendors and key suppliers to select project materials and meet customer needs.
  • Launched customer-driven design review process to enhance customer experiences and efficiency.
  • Led continuous improvements in engineering, resulting in clearer product design standards, better manufacturability and reduced engineering cycle time.
  • Collaborated with [Type] teams to develop and implement product improvements to enhance performance.

Project Engineer

BE AEROSPACE
Winston-Salem, North Carolina
11.2005 - 12.2007


  • Liaised with company executives and project managers to acquire resources to move projects forward.
  • Maintained records of cost and quantity information for each project and engineering discipline.
  • Evaluated change order requests in response to out-of-scope work activities and developing field conditions.
  • Completed daily construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
  • Participated in technical and cost proposal development and customer presentations.
  • Made recommendations to improve design, construction means and methods and materials based on field or changing conditions.
  • Mentored and trained junior engineers in design, layout,reliability, certification requirements, assembly, and manufacturing methods
  • Planned and managed engineering projects and continuous improvement programs to reduce labor and manufacturing costs.
  • Monitored installation of materials and equipment for compliance with drawings and specifications.
  • Determined and scheduled priorities as required to progress engineering work.

Sr. Lead Design Engineer

LEAR CORPORATION
Troy, Michigan
05.1999 - 11.2005
  • Designed & packaged components for seating systems, including structures, mechanisms and injection molded plastics
  • Assisted program management in meeting required program milestones and deliverables
  • Created and maintained matrixes for tracking required design deliverables
  • Reviewed designs with engineering staff for compliance to design criteria and manufacturing requirements
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
  • Obtained vendor input during projects requiring third-party suppliers, helping to support cohesive operations and development.
  • Created parts for machining, sheet metal fabrication and injection molding.
  • Collaborated with clients, engineers, contractors and sub-consultants on projects.
  • Worked with product planners and industrial designers to conceptualize and refine product concepts.
  • Designed parts using injection molding techniques and assisted with design of molds.
  • Provided technical engineering support and project management for design, engineering and development of seating products.
  • Processed customer-supplied requirements into actionable design plans through critical thinking and independent research.

Design Engineer

TROY DESIGN
Flint, Michigan
06.1986 - 05.1999


  • Supported engineering design development through analysis and simulation of prototypes and 3D computer models.
  • Provided technical engineering support and project management for design, engineering and development of automotive interior products.
  • Created CAD drawings using AutoCAD to convey manufacturing and production configurations.
  • Designed parts using injection molding techniques and assisted with design of molds.
  • Created parts for machining, sheet metal fabrication and injection molding.
  • Obtained vendor input during projects requiring third-party suppliers, helping to support cohesive operations and development.
  • Processed customer-supplied requirements into actionable design plans through critical thinking and independent research.
  • Interacted with project leaders and stakeholders to define requirements and generate and maintain design development documents.

Education

Bachelors of Science - Management

University of Phoenix
01.2011 - 12.2013

Associate in Engineering Technology - Engineering (Pre-Engineering)

University of Michigan – Flint
Flint
08.1981 - 05.1983

Skills

    Program management expertise

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Training

Center for Creative Leadership

HAECO Leadership Development Program

October 2017

Guilford Technical Community College

Essentials of Project Management

April 2017

The College of Davidson and Davie Counties

Microsoft Project – Level 1 and Level 2

October 2014

Boeing

Program Management Best Practices Workshop

September 2014

References

Alieca Pendergast

Regional Sales Director – Recaro

Alieca.Prendergast@recaro-as.com

336-338-2409

John Siloac

Manager, Engineering and Design – Collins Aerospace

John_Siloac@rockwellcollins.com

336-608-0665

Luis Jimenez

Vice President – Product Support - HAECO Cabin Solutions

Luis_Jimenez@haeco.aero

336-781-8399

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TIM GRABOWProduct Support Manager - Aftermarket