Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tim Hibbs

Fairview,TN

Summary

Dynamic leader with a proven track record at multiple companies, adept in account management and client relations, excelling in sales strategies that consistently achieved 150% of monthly goals. Skilled in MS Office/Apple, with exceptional team collaboration and public speaking abilities, I drive results through insightful analysis and strategic marketing initiatives.

Overview

30
30
years of professional experience

Work History

Account Manager

Blood Assurance
01.2023 - Current
  • Responsible for booking blood drives in Maury, Hickman, Lawrence, Lewis, Giles, Perry, Wayne, and Marshall Counties in Tennessee.
  • Set donation goals for each blood drive and built successful recruitment plans with accounts to obtain the maximum amount of donors for each drive.
  • Led educational sessions about blood facts and the constant need for donations.
  • Managed a diverse portfolio of accounts including manufacturers, schools, churches, state and national government organizations, small businesses, restaurants, banks, fraternal organizations and more.
  • Worked with radio, print, television, and social media sites in each market to garner no- or low-cost advertising and announcements for blood drives.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Actively participated in networking events in conjunction with the Chambers of Commerce in my territory.

Customer Service Manager

Navient Xtend Healthcare
05.2021 - 11.2022
  • Spoke daily via telephone with Tennessee residents who had been diagnosed COVID-19, monitoring their symptoms and noting whether they were improving or getting more severe in the REDCap state pandemic monitoring site, as developed by Vanderbilt University.
  • Gave best practice recommendations for quarantine length, proper hygiene to prevent spread of the disease, and communicated the latest CDC guidelines.
  • Developed strong relationships with callers, building trust while collecting sensitive Personal Health Information (PHI).
  • When COVID-19 vaccines became available, helped residents find and schedule locations for vaccination appointments.
  • Was in constant communication with my co-workers via Teams to alert them to any extreme situations, such as callers threatening suicides, in order to get a wellness check ASAP.


Host/Producer/Music Director

VOKAL Media
03.2020 - 05.2022
  • Produced and selected music for online radio station GUITAR TOWN, focused on the music created in and influenced by Nashville, TN, working remotely from my home studio.
  • Uploaded and maintained music library.
  • Generated program logs in Music Master software and edited music library as necessary.
  • Booked all guests and wrote all copy for the station.
  • Station ended when funding was lost during the COVID-19 Pandemic.

Host/Producer

THE VINYL LUNCH on Acme Radio
11.2015 - 03.2020
  • Produced and broadcast five unique two-hour shows live shows every week (over 800 episodes).
  • Edited and posted archive editions of each broadcast for 24/7 streaming.
  • Booked all guests, coordinating with label, publicity, and management representatives. Guests included Alice Cooper, Duane Eddy, Don McLean, Paul Rodgers, Sam Moore, John Paul White, Rufus Wainwright, and multiple Rock and Roll Hall of Fame, Country Music Hall of Fame, and platinum-selling artists.

Supervisor, Museum Store

Country Music Hall of Fame and Museum
09.2013 - 11.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Responsible for store operations during 8-hour shift.
  • Prepare bank deposit and starting cash daily.
  • Create and maintain employee work schedule.

Vice President

Step Five Records
05.2009 - 08.2010
  • Developed business plan and sales strategy for multi-format startup record label.
  • Worked with Al Bell, chairman of the Memphis Music Foundation and former Stax Records president, on A&R direction for label.
  • Created sales and marketing strategies for releases.
  • Assisted with A&R choices.

Business Development Manager

Gibson Musical Instruments
09.2007 - 03.2009
  • Developed and implemented sales plans for all independent Gibson Guitar dealers in the region, consistently achieving 150% of monthly goals.
  • Actively sought and successfully signed new dealers to represent the Gibson Musical Instrument line of products.
  • Increased sales for existing dealers up to 26%.
  • Disseminated new and updated product information to all dealers in the region on a regular basis.
  • Created and executed promotional events for dealers to increase sales for Gibson products.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.

Vice President

Lightyear Entertainment
05.2007 - 09.2007
  • Established and executed all sales goals and initiatives for the label for audio and video releases.
  • Assisted with A&R Recruitment for new artists, actively monitoring live performances and social media content.

National Director of Sales

Big3 Entertainment
11.2002 - 05.2007
  • Worked with all national sales accounts to present new releases and implement advertising co-op plans to support titles after release, including AAFES, Alliance Entertainment Corporation, Alliance of Independent Media Stores (AIMS), Amazon.com, Anderson Merchandisers., Baker & Taylor, Barnes & Noble, Best Buy, Borders, Circuit City, Coalition of Independent Music Stores (CIMS), EURPAC, Handleman, Hastings, Music Monitor Network, Target, Tower Records, Trans World and Virgin Megastores.
  • Authored and executed sales plans with the local, regional and national staffs of Big3's two physical product distributors: EMI and CMG.
  • Placed Big3 catalog on iTunes for digital sales, responsible for all title additions.
  • Solicited titles and coordinated sales plans with overseas distributors for international releases, including EMI Canada, EMI Japan, Sonic Unyon (Canada) and Cargo (UK/ Europe). Interacted with all artists on the label to coordinate venue and website sales.
  • Reviewed artwork and packaging with art director to ensure that it conformed to manufacturing specifications.
  • Directed production of product for the label and maintained appropriate inventory levels in all distributors' warehouses.
  • Supervised production of all point-of-purchase materials for the label and administered their distribution to EMM, CMG and national sales accounts.
  • Created unique point-of-purchase material campaigns for individual retailers.

East Coast Sales Director

V2 Records
03.2002 - 10.2002
  • Responsible for all sales and marketing initiatives for the East Coast region.
  • Worked with the BMG New York, Boston, Washington, D.C.
    And Atlanta Branch office staffs to achieve and exceed sales goals for all V2 titles.
  • Established and maintained close relationships with all major retailers in the region independent of BMG.
  • Participated in weekly label meetings to establish sales, radio and marketing goals for all active releases.
  • Coordinated efforts with V2 regional radio promotion personnel to affect the largest sales impact possible around radio airplay.
  • Disseminated key information on V2 artists to BMG field staff and accounts on a weekly basis. Planned and implemented major instore and artists promotions, including two major Manhattan events to launch Moby's “18” album on street date (5/14/02), at Virgin Megastore Times Square and Tower Records 4th Street store, respectively.

Senior Director, Catalog

RCA Records
01.2001 - 09.2001
  • Established sales forecasts, advertising budgets and timing/implementation of product discounts

for all RCA contemporary and deep catalog titles.

  • Closely monitored current RCA artists with catalog titles (Dave Matthews Band, Vertical Horizon, Lit, etc.) and positioned their catalog releases in conjunction with major events- new album releases, tours, media appearances, etc.
    Communicated with RCA's regional label directors and BMG branch sales staff in formulating and instigating account-specific promotions.
  • Conferred with BMG national staff to maximize their catalog promotion efforts.
  • Maintained information flow to sales force through one-sheets, inventory checklists, email updates and BMG Central b-2-b website information.
  • Worked with sales and art departments as well as outside vendors to create catalog point-of-purchase material.
  • Served as Executive Producer for two new DVD releases: Dave Matthews Band “The Videos:. 1994-2001” and Vertical Horizon “Tour Scrapbook.”.
  • Surveyed competitive product to gather successful ideas to implement for RCA.
  • Partnered with publicity department to magnify press coverage for new catalog releases.

Regional Label Director

RCA Records
08.1994 - 12.2000
  • Responsible for all sales and marketing initiatives for the southwest and southeast territories. Worked with the BMG Atlanta and Dallas Branch office staffs to achieve sales goals for all RCA titles.
  • Established and maintained close relationships with all major retailers in the region independent of BMG.
  • Coordinated efforts with RCA regional radio promotion personnel to affect the largest sales impact possible around radio airplay.
  • Disseminated key information on RCA artists to BMG field staff and accounts on a weekly basis.
  • Planned and implemented major instore and artists promotions.
  • Promoted company by giving exciting and dynamic presentations to customers.
  • Orchestrated positive media coverage and stakeholder relations as public face of RCA Records.
  • Attended weekly meetings with RCA national staff to discuss and optimize strategies.

Education

Bachelor of Arts - History, Cum Laude

Centenary College of Louisiana
Shreveport, LA

COVID-19 Contact Tracing Course Graduate -

Johns Hopkins University
Baltimore, MD

Skills

  • Account Management
  • Customer Service
  • Client Relations
  • Sales and Marketing
  • Analytical Skills
  • MS Office/Apple proficient
  • Team Leadership and Collaboration
  • Public Speaking
  • Excellent written and verbal communication

Timeline

Account Manager

Blood Assurance
01.2023 - Current

Customer Service Manager

Navient Xtend Healthcare
05.2021 - 11.2022

Host/Producer/Music Director

VOKAL Media
03.2020 - 05.2022

Host/Producer

THE VINYL LUNCH on Acme Radio
11.2015 - 03.2020

Supervisor, Museum Store

Country Music Hall of Fame and Museum
09.2013 - 11.2015

Vice President

Step Five Records
05.2009 - 08.2010

Business Development Manager

Gibson Musical Instruments
09.2007 - 03.2009

Vice President

Lightyear Entertainment
05.2007 - 09.2007

National Director of Sales

Big3 Entertainment
11.2002 - 05.2007

East Coast Sales Director

V2 Records
03.2002 - 10.2002

Senior Director, Catalog

RCA Records
01.2001 - 09.2001

Regional Label Director

RCA Records
08.1994 - 12.2000

Bachelor of Arts - History, Cum Laude

Centenary College of Louisiana

COVID-19 Contact Tracing Course Graduate -

Johns Hopkins University
Tim Hibbs