Tim Hicks
Jacksonville
Summary
Dynamic and results-oriented professional with a proven track record at Coach and Galaxy Home Solutions. Excelled in strengthening communication, fostering teamwork, and implementing innovative solutions to enhance operations. Skilled in troubleshooting and preventive maintenance, demonstrating a blend of technical acumen and collaborative prowess. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
39
39
years of professional experience
Work History
Putwall
Coach
11.2024 - 02.2025
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
Putwall
Coach
11.2023 - 01.2024
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Service Manager
Galaxy Home Solutions
05.2023 - 10.2023
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
Maintenance Technician
The Alaska Club South
02.2013 - 03.2023
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Inspected and maintained equipment to keep items in top working condition.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Operated varied hand and power tools to complete repairs.
- Followed safety protocols to minimize workplace accidents.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Repaired and replaced pumps, valves and motors.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
Operations Manager
Air Van Lines
04.1986 - 10.2012
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Chugiak High School
Chugiak, AK05-1982
Skills
- Teamwork and collaboration
- Dependable and responsible
- Active listening
- Self-Directed
- PPE compliance
Timeline
Putwall
Coach
11.2024 - 02.2025
Putwall
Coach
11.2023 - 01.2024
Service Manager
Galaxy Home Solutions
05.2023 - 10.2023
Maintenance Technician
The Alaska Club South
02.2013 - 03.2023
Operations Manager
Air Van Lines
04.1986 - 10.2012
High School Diploma -
Chugiak High School
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