Tim Hines
Wilder,KY
Summary
Motivated Assistant General Manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
RPT Realty
Mason, OH
04.2023 - Current
- Same as Operations Manager below, also to include preparing budgets, complete quarterly reforecast, monthly CAM accruals, Filestar research of leases and contracts, preparing Hold Harmless agreements, resolving tenant issues
- Worked with Director of Property Management on CAM and CAPEX projects to upgrade the centers
- Performed annual review for On-site Tech.
Operations Manager
RPT Realty
Mason, OH; Hamilton, OH; Crescent Springs, KY
08.2019 - 04.2023
- Oversee day to day operations of three lifestyle centers
- Compiled and sent out Request for Proposal (RFP) for maintenance contracts (mill and overlay, security services, landscaping services, snow removal, HVAC service, alarm monitoring, etc.)
- Prepared documents for contracts for vendors
- Oversee completion of CAPEX Projects and CAM Projects
- Meet with crucial vendors biweekly (landscapers, security and irrigation.) Assist Property Manager with budget forecasting, accruals, AVID invoice approval
- Assisted with transition to new work order portal (Prism)
- Perform monthly property inspections
- Coordinate special events at the centers with Marketing Dept.
Maintenance Director
Duveneck Square Apartments, LLC
Covington, KY
03.2018 - 08.2019
- New construction Lease Up
- 110 units
- Walk and receive units from construction
- Service requests, on call, Warranty service, Set up maintenance shop, Start preventative maintenance program, parts inventory, accept and document equipment inventory, daily trash pickup, monitor trash compactor.
Maintenance Manager
NKCES
Cold Spring, KY
12.2015 - 06.2017
- Lead maintenance duties for special education school and administration building.
Maintenance Supervisor
NRP Group
Echo Dallas, TX
10.2014 - 06.2015
- New construction Lease Up
- 200 units
- Walk and receive units from construction
- Service requests, Pool service, on call, Warranty service, Set up maintenance shop, Start preventative maintenance program, parts inventory, accept and document equipment inventory, daily trash pickup, monitor trash compactor and put containers out for pick up.
Assistant Lead Maintenance-Temp
CXC Talent Solutions
Skye on Turtle Creek Luxury High Rise- 331 units / Dallas, TX
09.2014 - 10.2014
- Prepared apartments for move in
- Completed work order tickets given by Maintenance Manager.
Lead Maintenance-Full time
Madera Residential/Jackson Branch
506 units, Dallas, TX
07.2014 - 09.2014
- Supervised staff of 6
- Set up vendors for painting, housekeeping, carpet cleaning
- Ordered parts for inventory
- Completed work order tickets
- Delegated work to staff as needed
- Used Handytrack key system
- HVAC certified
- On call rotation.
Lead Maintenance- Temp
CXC Talent Solutions - Jackson Branch Apartment Homes
506 units, Dallas, TX
06.2014 - 07.2014
- Prepared apartments for move in
- Completed work order tickets given by Property Manager.
Maintenance Manager/Property Manager
Mutual Investments, AMC
04.2007 - 05.2014
- Completed all repairs and maintenance work to company standards
- Planned work and determined appropriate tools and equipment
- Processed work orders and prioritized jobs
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports and ordering supplies
- Maintained record accuracy by using work order reporting system
- Handled customer complaints personally to verify they were properly handled
- Created staff schedules in response to community needs
- Worked with owners to identify, develop and achieve community goals and objectives
- Conducted apartment tours for potential tenants and answered any questions
- Collected and kept careful records of rental payments
- Monitored and documented all income, including delinquencies
- Managed all day-to-day activities involving tenants, subcontractors and maintenance staff
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
- Monitored common areas for cleanliness and safety
- Worked with owners to identify, develop and achieve community goals and objectives
- Fully abstracted all leases and entered all pertinent information into the Manage-it management software system
- Monitored all infrastructure and building expenses and reviewed and approved invoices
- Completed documents for outside agencies such as landlord references
- Disbursed petty cash on an as-needed basis to property personnel.
Education
Educational Certificate - Property Management
Ashworth College
12.2012
Educational Certificate - Accounting Technology and Bookkeeping
Stratford Career Institute
CincinnatiSkills
- Proficient communicator
- Motivated
- Conscientious
- Hiring Recommendations
- Business Operations Background
- Workflow Coordination
- Operations Management
- Training and Development Skill
- Business Operations Knowledge
- Vendor Relationship Management
- Budgeting and Cost Control
- Operations Oversight
Accomplishments
- Assisting in implementing new work order system (PRISM) upgrade for company
- Contact point for our HVAC management system (RAVTI)
- Promoted to Assistant General in less than 4 years.
Additional Information
- Power BI
- Argus
- Building Engines
- MRI
- Microsoft Office
- RAVTI
- Salesforce
- Yardi
Timeline
Assistant General Manager
RPT Realty
04.2023 - Current
Operations Manager
RPT Realty
08.2019 - 04.2023
Maintenance Director
Duveneck Square Apartments, LLC
03.2018 - 08.2019
Maintenance Manager
NKCES
12.2015 - 06.2017
Maintenance Supervisor
NRP Group
10.2014 - 06.2015
Assistant Lead Maintenance-Temp
CXC Talent Solutions
09.2014 - 10.2014
Lead Maintenance-Full time
Madera Residential/Jackson Branch
07.2014 - 09.2014
Lead Maintenance- Temp
CXC Talent Solutions - Jackson Branch Apartment Homes
06.2014 - 07.2014
Maintenance Manager/Property Manager
Mutual Investments, AMC
04.2007 - 05.2014
Educational Certificate - Property Management
Ashworth College
Educational Certificate - Accounting Technology and Bookkeeping
Stratford Career Institute
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