Tim Hogarth
Hot Springs,AR
Summary
Enthusiastic and reliable professional. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Seeking to maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Lead Server
Luna Bella Of Hot Springs
2020.10 - Current
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team's efficiency by implementing new training methods and communication strategies.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Bartender
Outback Steakhouse
2012.06 - 2020.09
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Veterinary Technician
Countryside Animal Hospital Of Hot Springs
2008.04 - 2012.06
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Education
High School Diploma -
Gospel Light Baptist School
Hot Springs, AR05.2004
Skills
- Problem-Solving
- Order Taking and Processing
- High-Volume Dining
- Guest Relations
- Conflict Management
- Accurate Money Handling
- Upselling Techniques
- Responsible and Trustworthy
- Resourceful and Reliable
Timeline
Lead Server
Luna Bella Of Hot Springs
2020.10 - Current
Bartender
Outback Steakhouse
2012.06 - 2020.09
Veterinary Technician
Countryside Animal Hospital Of Hot Springs
2008.04 - 2012.06
High School Diploma -
Gospel Light Baptist School
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