Tim Hollenbeck
Lowell
Summary
Dynamic Operations Manager with a proven track record at Ryder Trucks, excelling in team leadership and performance monitoring. Enhanced process efficiencies, achieving significant cost reductions while fostering strong client relationships. Skilled in inventory management and employee motivation, driving productivity and safety compliance across multiple locations.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Operations Manager
Ryder Trucks
02.2019 - 11.2025
- Streamlined operations through effective workflow management and resource allocation.
- Led cross-functional teams to enhance process efficiencies and reduce operational costs.
- Implemented inventory control systems, improving accuracy and reducing discrepancies.
- Developed training programs for staff, increasing productivity and enhancing safety compliance.
- Managed two locations including hiring and firing.
- Ordered all parts and equipment as needed.
- Dealt with all p&l issues.
- Assisted with diagnosing a nd all repairs.
- Managed vendor relationships to ensure quality service delivery and cost-effective solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Field Service Technician
Palfinger
01.2018 - 02.2019
- Diagnosed and resolved mechanical issues in hydraulic systems to ensure optimal performance.
- Conducted routine maintenance on equipment, reducing downtime and enhancing reliability.
- Developed customer relationship and brought on new customers.
- Implemented preventative maintenance schedules, leading to increased equipment lifespan.
- Ran and maintained service truck.
- Managed inventory of replacement parts and tools, ensuring readiness for emergency repairs.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Lead Technician
DSU Peterbilt & GMC Inc.
01.2015 - 01.2018
- Supervised daily operations and maintenance of vehicles, ensuring compliance with safety standards.
- Trained and mentored junior technicians on best practices and repair techniques.
- Diagnosed complex mechanical issues using advanced diagnostic tools and software.
- Developed and implemented process improvements to enhance service efficiency and productivity.
- Planned, scheduled, and delegated daily work to team of employees.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Technician/Equipment Operator/Truck Driver
Staton Companies
01.2009 - 01.2015
- Diagnosed and repaired mechanical issues, ensuring optimal functionality of equipment.
- Conducted routine maintenance on HVAC systems, enhancing performance and reliability.
- Collaborated with team to implement safety protocols, promoting a safe work environment.
- Trained junior technicians on equipment operation and troubleshooting techniques.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Operated heavy machinery, ensuring adherence to safety protocols and operational standards.
- Operated range of heavy equipment on regular basis with advanced skill.
Education
High School Diploma -
Garden Way Academy
Eugene, OR06-1993
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Inventory management
- Operations oversight
- Performance monitoring
- Employee motivation
- Customer relationship management
- Client relationships
- Delegation
- Customer retention
- Performance reporting
Timeline
Operations Manager
Ryder Trucks
02.2019 - 11.2025
Field Service Technician
Palfinger
01.2018 - 02.2019
Lead Technician
DSU Peterbilt & GMC Inc.
01.2015 - 01.2018
Service Technician/Equipment Operator/Truck Driver
Staton Companies
01.2009 - 01.2015
High School Diploma -
Garden Way Academy