Inspiring Coach bringing extensive experience guiding and mentoring athletes to reach optimum potential. Driven and high-achieving with winning-team seasons throughout career history. Passionate about mentoring athletes to build sustainable training and eating habits. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Work From Home Agent
Amazon
11.2022 - 01.2024
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
Collaborated with team members to ensure seamless communication and coordination across various departments.
Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
Coaching Staff Member
Game Changer Sports Academy
07.2018 - 09.2022
Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among athletes.
Collaborated with fellow coaches to design effective practice drills and game plans.
Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Developed strong relationships with athletes'' families to maintain open communication regarding progress and expectations.
Evaluated player performance through regular assessments, identifying areas for improvement and providing constructive criticism.
Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Established a positive team culture by promoting sportsmanship, teamwork, and dedication to personal growth.
Led fundraising efforts to support team expenses such as uniforms, travel costs, and training equipment purchases.
Improved player skillsets through tailored individual training sessions and targeted feedback.
College Football Player
UNLV
08.2014 - 06.2018
Collaborated with trainers to develop personalized injury prevention plans for each player on the team.
Demonstrated adaptability by quickly learning new plays or adopting different positions based on coaching staff recommendations or injuries within the team roster.
Developed leadership skills by serving as a team captain or representative during games, meetings, or other events.
Served as a mentor to younger teammates, providing guidance on balancing academics and athletics.
Provided motivation to fellow athletes during challenging moments of games or practices, contributing to an uplifting environment.
Participated in community outreach events on behalf of the team, fostering positive relationships between the college and local residents.