Tim Huang
Fannie Mae
Reston,USA
1
Certification
26
years of professional experience
Dynamic and results-oriented senior leader with over 20 years of progressive experience in IT program and operations management within Fortune 500 financial firms. Expertise in strategic IT planning, design, implementation, and operations, complemented by strong skills in schedule control, budget management, and vendor RFI/RFP processes. Resourceful problem solver with a proven track record of enhancing internal and external customer satisfaction through innovative solutions and effective leadership. Committed to driving organizational success by leveraging technology to optimize processes and deliver exceptional results.
Work History
Senior SRE Manager
5 Years 4 Months- Led the team of SREs in designing and implementing site reliability services at Fannie Mae, enhancing operational reliability.
- Implemented company-wide failover/failback automation. This improves failover/failback time by 50%.
- Implemented standard logging/monitoring/alerting company-wide. This greatly helped reduce MTTD.
- Designed and implemented Chaos Engineering for critical application. This helped prevent production issues.
- Created and established Observability Dashboard for all critical applications.
- Implemented Disaster Recovery design and testing for all critical applications.
- Hired and mentored teams to automate standard runbooks and operations.
Senior Production Support Manager
1 Year 10 Months- Led the team of Production Support efficiently to reduce the Mean Time to Restore of incidents by 90%.
- Led the team to implement all production releases successfully 100% of the time.
- Improved logging and alerting for critical application which reduced MTTD by 50%.
- Updated and maintained all runbooks and knowledge articles accurately 100% of the time to aid precise execution.
- Established support strategy and shifts successfully for 100% coverage.
- Trained and coached team members on career management, technical skills and adapted well to corporate transformation efforts in Cloud.
Infrastructure Hosting Manager
3 Years- Led the team of technical service delivery managers and analysts to optimize server infrastructure for Fannie Mae.
- Provided enterprise-level service on IT server infrastructure analysis, design and fulfillment.
- The Team provisioned 7000 servers to over 500 applications in order to support Fannie Mae business transformation.
- Achieved 40% time efficiency improvement in delivering results to customers.
- Achieved cost efficiency by reviewing and approving infrastructure requests.
- Hired, coached, and developed team, achieving outstanding results for Fannie Mae.
Senior Application Development Manager
3 Years- Led a team of developers in designing, coding, testing, documentation, and implementation of Loan Accounting System.
- Utilized Load runner for performance testing of the conversion program.
- Managed and designed technology infrastructure buildout for the major Loan Accounting System, with focus on service reliability, resiliency, scalability, ease of operation as well as cost.
- Monitored and resolved issues during production buildout as well as all non-production issues so that the project moved along.
- Managed team to support other development streams in the project with system upgrade and environment patching across the board.
- Project planning, executing and tracking on system upgrade, patching and releases.
- Designed, implemented, tested and rolled out on IT controls such as access management, segregation of duties, logging and monitoring.
- Gathered, reported and presented to senior management on IT control findings, remediation and implementations.
- Collaborated with internal auditors and D&T team on compliance reviews, documentation, and remediation follow-ups to ensure adherence to standards.
- Designed and implemented control in Release Management by following standard SCMP procedure.
- Managed related RFI, RFP, SOW, SOW amendments, on-boarding, off-boarding of key vendors of IBM and KPMG.
System Support Manager
3 Years- Led the team of PeopleSoft Administrators
- Provided 99.9% up time for company PeopleSoft applications that ran corporate HR system, GL system, AP and AM system.
- Designed and implemented reliable, scalable and secure PeopleSoft systems to meet the most stringent requirement for financial firm such as Fannie Mae.
- Maintained 3-year system roadmap for proper software releases, MPs, patches, bundles and tax updates.
- Optimized application upgrade process and reduced time frame, manpower and total budget by 20%.
- Designed and implemented system change control, backup and recovery strategy.
- Establish SLA with business users and other stakeholders for each system.
- Motivated the team for idea sharing, personal technology advancing and initiating value-added proposals for customers.
Senior PeopleSoft Administrator
5 Years- Installed, configured and tuned Peoplesoft HRMS modules and Financial modules.
- Deployed HRMS and Financial applications to support company business.
- Provided release support for production implementations.
- Regular upgrade of the COTS products to its latest versions.
- Set up, monitored, tuned and administrated database, application server, web server and process schedulers.
- Provided technical support for developers and business users.
- Also worked as STAT administrator and migrator.
- Trained and coached junior administrators.
Senior Oracle/Sybase DBA
4 Years- Installed, configured and tuned Oracle databases
- Installed, configured and tuned Sybase databases
- Maintained optimal database performance, ensuring issue-free operation and compliance with supported releases.
- Analyzed and tuned individual SQL or PL/SQL block performance.
- Applied Oracle patches.
- Configured Oracle DataGuard.
- Tuned SQL and PL/SQL block performance to maximize query efficiency and responsiveness.
- Executed Oracle patching process to ensure database stability and compliance.
- Normalized and/or demoralized table layouts to achieve best balance between performance and data redundancy.
Education
MS - Computer Science
MBA
Skills
SRE design and implementation
SRE Process Optimization
SRE Development Oversight
Cloud migration
SRE Tool Implementation
SRE Team Development
SRE Resource Management
Program management
Vendor Coordination
Certification
- AWS Certified Solution Architect Associate (2021)
- PMI Certified (2006)
- ITIL Intermediate Certified (2019)
SELECT CAREER HIGHLIGHTS
- Managed the 30-Member SRE team in Fannie Mae since 2021 and implemented SRE services in more than 100 applications, greatly enhancing the system reliability, availability and performance.
- Managed a team of 20 people in Production Support division in incident management, customer communication, root cause analysis and automation implementations since 2019.
- Managed a team of 25 members in Data Center Hosting provisions of 5000 servers from 2016-2019 to meet business needs, with careful architecture design, optimal capacity planning and quick turnaround.
Timeline
Senior SRE Manager
Fannie Mae
04.2021 - CurrentRead More
Senior Production Support Manager
Fannie Mae
05.2019 - 03.2021Read More
Infrastructure Hosting Manager
Fannie Mae
01.2016 - 01.2019Read More
Senior Application Development Manager
Fannie Mae
01.2013 - 01.2016Read More
System Support Manager
Fannie Mae
01.2010 - 01.2013Read More
Senior PeopleSoft Administrator
Fannie Mae
01.2005 - 01.2010Read More
Senior Oracle/Sybase DBA
Fannie Mae
01.2001 - 01.2005Read More
American University
MBA
Read More
American University
MS from Computer Science
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