Summary
Overview
Work History
Education
Skills
Timeline

Tim Hurt

Austin,TX

Summary

I would like to expand my career goals within an organization to further positive growth. Authorized to work in the US for any employer

Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.

Committed to making meaningful contributions and advancing organizational goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure an open position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

17
17
years of professional experience

Work History

Us Postal Service CCA

US Post Office
05.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Customer Service 3 Representative

Partstree.com
01.2017 - 11.2024
  • Fielding inbound sales customer calls and interactions for complete sales and billing issue resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Inbound Sales and Support through phone, email and chat communication channels.
  • Handling customer payment modification and payment corrections for processed orders.
  • Assisting customers with order returns and return authorizations.
  • Working with warehouse staff for inventory control and stock levels.
  • Assisting customers with specific product research and product identification.
  • Training of new support staff and sales associates as needed.
  • Email support for general inquiries.

GENERAL MANAGER

Threadgill's Restaurant
03.2013 - 10.2016
  • Managing all day to day operations for front of house and back of house employees in a high volume restaurant setting.
  • Reviewing P&L statements for cost control and profitability.
  • Tracking daily sales reports and end of day financial reports.
  • Processing Bi-weekly payroll
  • Clerical Administration Duties
  • Creating and implementing sales initiatives for front of house employees.
  • Oversee all material ordering to maximize efficiency.
  • Managing and projecting labor cost for all employees.
  • Hiring new employees and overseeing training completion.
  • Ensure that all policies and procedures are correctly implemented to maintain a high quality of guest satisfaction.
  • Scheduling all front of house and back of house employees weekly.
  • Scheduling of weekly live music and productions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Education Technical Support

Apple Computer
10.2008 - 02.2013
  • Providing Technical Support for K-12 schools and Hi-Education Universities.
  • Creating service strategies within limited term service agreements to ensure customer satisfaction.
  • Fulfilling onsite and mail in service repairs for Apple products.
  • Clerical Administration Duties
  • Set up and enrollment of service agreements for Apple products.
  • Generating and implementation of training material for new employees
  • Mentoring and training of new employees.
  • Scheduling for the Apple EDU Experts Team.
  • Reviewing advisors within a metrics based environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Education

Music Recording Arts

South Plains College, Levelland, TX

Skills

  • Microsoft Windows, Microsoft Excel, Word, Power Point OSX and iOS Software Apple Hardware and OSX Certified Wireless Network Administration (10 years) CRM Systems and C-Systems
  • Friendly, positive attitude
  • Teamwork and collaboration strengths
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Active listening
  • Calm under pressure
  • Computer skills
  • Problem resolution
  • Verbal communication

Timeline

Us Postal Service CCA - US Post Office
05.2025 - Current
Customer Service 3 Representative - Partstree.com
01.2017 - 11.2024
GENERAL MANAGER - Threadgill's Restaurant
03.2013 - 10.2016
Education Technical Support - Apple Computer
10.2008 - 02.2013
South Plains College - , Music Recording Arts

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Tim Hurt