Tim Jenkins
Round Rock
Summary
Proven exemplar in Account Management and Customer Success. Looking to apply people skills and passion for growth in Hospitality-Focused Management Role.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
AT&T Hotel and Conference Center
12.2024 - Current
- Trained new staff on hotel procedures
- Cultivated meaningful guest experiences
- Troubleshot process and system challenges
- Adjusted Guest Folios and performed billing corrections
- Coached staff on needed improvements
- Audited agent work and checklist activities
- Motivated team to strive for excellence in service
- Covered shifts as Manager-on-Duty
- Interfaced with other departments to ensure consistent guest experience
- Flipped guest complaints into memorable solutions
Night Auditor / Front Desk
The Ruby Hotel & Bar
02.2024 - 12.2024
- Worked across departments to ensure superior communication and cohesive guest experience
- Collaborated with management on process improvements for front desk
- Balanced books and handled all financials during night audit process
- Counseled staff as go-to expert on guest recovery best practices
- Implemented new WebRez software update and troubleshooted issues
Front Desk Supervisor
Residence Inn - Marriott
06.2014 - 05.2016
- Provided and set the standard for excellent customer satisfaction.
- Set up and tore down for private events in hotel event spaces.
- Demonstrated effective prioritization of tasks in crowded environment.
- Formed long-term amicable relationships with guests and staff.
Front Desk Supervisor
Holiday Inn
11.2012 - 06.2014
- Promoted from Desk Agent to Supervisor in less than 1 year
- Mitigated guest concerns and complaints with compassion and active listening
- Set standard for service among team members
- Mastered Opera Hotel Software (on-premise)
- Trained new staff on hotel procedures
Education
BA - Music Composition -
Baylor University
Waco, TX05-2013
Skills
- Training
- Communication
- Staff Development
- Time-Management
- Conflict Management
- Multi-tasking
- Guest Satisfaction
- Hotel Management Software
Timeline
Front Desk Supervisor
AT&T Hotel and Conference Center
12.2024 - Current
Night Auditor / Front Desk
The Ruby Hotel & Bar
02.2024 - 12.2024
Front Desk Supervisor
Residence Inn - Marriott
06.2014 - 05.2016
Front Desk Supervisor
Holiday Inn
11.2012 - 06.2014
BA - Music Composition -
Baylor University
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