Tim Jennings
Foothill Ranch,CA
Summary
Senior retail operations leader with a proven record of driving growth, elevating customer experience, and developing high-performing teams across luxury, athletic, and flagship retail environments. Expertise in multi-location leadership, operational optimization, talent development, and executing brand-building community strategies. Known for stabilizing underperforming markets, developing scalable processes, and leading teams through rapid change and expansion.
Retail professional with expertise in optimizing store performance through strategic planning and team leadership. Proven track record of enhancing customer experiences and driving sales growth. Focused on fostering collaborative work environment and adapting to dynamic retail trends with strong organizational and interpersonal skills.
Overview
32
32
years of professional experience
Work History
Regional Director
American Disaster Cleaning Group
01.2023 - Current
- Led daily operational performance for a high-volume service organization by overseeing scheduling, project flow, and quality control—resulting in smoother coordination and improved on-time project completion.
- Implemented system enhancements that reduced delays and increased efficiency, strengthening client satisfaction and improving service turnaround times.
- Managed and developed field teams to ensure consistent performance and training compliance, increasing overall execution quality and team readiness.
- Partnered with ownership to refine workflow structure and resource allocation, supporting stronger operational planning and increased project throughput.
Market Manager, HOKA
Deckers Outdoor
01.2021 - 01.2023
- Oversaw multi-store operations while launching new HOKA retail locations across the West Coast, driving operational consistency and enabling on-schedule store openings.
- Built scalable operational frameworks, staffing models, and service standards that supported rapid brand expansion and strengthened onboarding efficiency.
- Led community-based brand activations—including run clubs, charity partnerships, and PR events—boosting market visibility and deepening customer engagement.
- Standardized operational processes across multiple locations, increasing productivity and improving consistency of brand standards.
Store Manager, UGG
Deckers Outdoor
01.2018 - 01.2021
- Delivered labor planning, payroll analysis, and staffing strategies that enhanced profitability through improved scheduling accuracy and reduced payroll variance.
- Coached store leaders and strengthened the succession pipeline, resulting in multiple internal promotions and elevated leadership capability across the market.
Assistant Store Manager
Bloomingdale's
01.2013 - 01.2018
- Led the $80M Home Division by directing sales strategy, talent development, and vendor relationships—driving category performance and optimizing vendor partnerships.
- Collaborated with senior leadership to restructure compensation models and refine assortment strategies, resulting in $3.5mm growth over 3 years in NYC.
- As a Sales Manager, developed selling initiatives and training in addition to merchandising strategy growing the Newport Beach Domestics business from $6mm annually to $7.5, increasing company rank from 5 to 2.
- Developed and piloted “Customer Experience Program” in Chicago. Leading a service transformation, which culminated in becoming the first Bloomingdales location to achieve over 90 in annual service metrics.
Group Manager
Bloomingdale's
01.2005 - 01.2013
- Led the $80M Home Division by directing sales strategy, talent development, and vendor relationships—driving category performance and optimizing vendor partnerships.
- Collaborated with senior leadership to restructure compensation models and refine assortment strategies, resulting in $3.5mm growth over 3 years in NYC.
- As a Sales Manager, developed selling initiatives and training in addition to merchandising strategy growing the Newport Beach Domestics business from $6mm annually to $7.5, increasing company rank from 5 to 2.
- Developed and piloted “Customer Experience Program” in Chicago. Leading a service transformation, which culminated in becoming the first Bloomingdales location to achieve over 90 in annual service metrics.
Sales Manager
Bloomingdale's
01.2002 - 01.2005
- Led the $80M Home Division by directing sales strategy, talent development, and vendor relationships—driving category performance and optimizing vendor partnerships.
- Collaborated with senior leadership to restructure compensation models and refine assortment strategies, resulting in $3.5mm growth over 3 years in NYC.
- As a Sales Manager, developed selling initiatives and training in addition to merchandising strategy growing the Newport Beach Domestics business from $6mm annually to $7.5, increasing company rank from 5 to 2.
- Developed and piloted “Customer Experience Program” in Chicago. Leading a service transformation, which culminated in becoming the first Bloomingdales location to achieve over 90 in annual service metrics.
Store Manager
Banana Republic – South Coast Plaza (Flagship)
01.1997 - 01.2002
- Managed operations, service standards, staffing, and sales strategy for a top-volume flagship store, elevating the customer experience and driving comp-sales growth.
- Built and coached a strong leadership team that consistently delivered results, improving KPI performance across all departments.
- Implemented merchandising and service strategies based on customer insights, resulting in improved conversion and stronger customer engagement.
Sales Manager
Macy's – South Coast Plaza
01.1994 - 01.1997
- Led the men’s collections and activewear department in a flagship environment, enhancing merchandising presentation and improving product sell-through.
- Elevated merchandising execution to improve customer experience, contributing to higher satisfaction scores and stronger visual presentation.
- Coached teams to achieve sales targets and deliver high service performance, resulting in consistent attainment of monthly goals.
Education
No Degree - Business Administration
University of Louisville
Louisville, KYSkills
- Client relationships
- Staff training and development
- Staff management
- Employee recruitment
- Business forecasting
- Talent acquisition
Timeline
Regional Director
American Disaster Cleaning Group
01.2023 - Current
Market Manager, HOKA
Deckers Outdoor
01.2021 - 01.2023
Store Manager, UGG
Deckers Outdoor
01.2018 - 01.2021
Assistant Store Manager
Bloomingdale's
01.2013 - 01.2018
Group Manager
Bloomingdale's
01.2005 - 01.2013
Sales Manager
Bloomingdale's
01.2002 - 01.2005
Store Manager
Banana Republic – South Coast Plaza (Flagship)
01.1997 - 01.2002
Sales Manager
Macy's – South Coast Plaza
01.1994 - 01.1997
No Degree - Business Administration
University of Louisville