Tim Jhung

Search Analytics

• Analyzed customer search data from AP’s main content distribution website to develop action plans for improving customer experience.
• Established and monitored KPIs to evaluate customer search activities, to inform the stakeholders in identifying areas for improvement.
• Worked with product management, development, and data science teams to establish data capture needs.
• Created data architecture, developed and set up ETL processes, and generated data presentations.
• Authored and maintained documentation of data, process, and technical components.

AP Digital Archive Support

• Maintained and developed for the AP Digital Archive, a MarkLogic database serving the research and metadata extraction needs for the previously published AP content.

Miscellaneous

• Handled diverse, ad hoc data analysis and extraction requests using AP data expertise.

• Facilitated comprehensive business analysis efforts within cross-functional development initiatives.
• Coached and mentored other business analysts in their requirements analysis and vendor/technology research activities.
• Conducted analysis of data to aid development projects and business operations.

Primary Activities

• Gathered, outlined, and reviewed business requirements.
• Conducted research on vendors and technologies.
• Supported project management by tracking tasks and coordinating with external development partners.

Notable Mentions

• Served closely with the AP Mobile News program in business analysis.
• Assisted as a critical team member in the development of an innovative mobile product, iCircular.
• Pitched initial concept, coordinated development efforts and launched AP Today in History Android App with a group.
• Developed a map application in ASP using Microsoft mapping API to visualize worldwide editorial user distribution for an editorial tools initiative.

• Gathered and analyzed business requirements.
• Profiled data and defined data mapping.
• Applied multi-dimensional methodologies to create optimized data models.
• Supervised entire ETL implementation and testing.
• Crafted reporting and presentation layers using Crystal Reports, Hyperion Brio, and Business Objects.
• Conducted business analysis and data modeling across multiple sectors such as healthcare, telecommunication, retail banking, and real estate development.

• Enhanced acclaimed P&L inquiry screen for client.
• The sponsoring manager achieved the Employee of the Quarter award due to tailored tool customization.

• Crafted strategic IT plans tailored for distinct business units within Hess organization.
• Conducted user interviews.
• Documented business processes, system architecture and data flow.
• Conducted gap analysis aligning with business unit's strategic demands.
• Formulated a comprehensive business case to assess various initiatives.
• Delivered strategic plan overview to business division heads and IT management.

• Led reengineering initiative to enhance membership and finance systems at GHI.
• Examined and recorded different elements forming the membership and finance application ecosystem, detailing their interconnections.
• Supplied support to production systems through problem research and solution recommendations.

Senior Consultant Role

• Participated in project proposal process.
• Lead project status meetings.
• Managed staff consultants and the project members from the client.

Senior Developer Role

• Developed and implemented GUI client for CA Masterpiece accounting system using Visual Basic and Access.

• Supported clients in implementing diverse Computer Associates Masterpiece accounting packages.
• Deployed various software solutions.
• Recommended viable implementation strategies.
• Conducted user training sessions in both formal and informal settings.
• Tailored systems to meet clients' needs.
• Provided technical assistance to end-users.
• Created comprehensive procedural materials.
• Engineered proprietary Intercompany Invoicing System utilizing COBOL, CICS, and batch processing.
• Delivered presentation on CA Masterpiece security at a prominent user conference.

• Crafted and altered PC-based custom application systems using Microsoft Excel and Paradox to produce monthly financial statements.

• Conducted research to assess asset and equipment utilization for 4ESS long-distance switching machines.
• Developed an application system in Lotus 1-2-3 to monitor utilization continuously.
• Made recommendations on the study methods and on the possible utilization improvements.