Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tim Johnson

Allen,Texas

Summary

Experienced in building strong alliances and channels to effectively sell, deliver, and support cloud solutions. Skilled in nurturing new partners, negotiating agreements, and aligning field marketing and sales teams. Works closely with executives from various partner types, including systems integrators (SI\'s), contact center outsourcers (BPO/Resellers), technology services distributors (TSD\'s), and independent software vendors (ISV\'s). Successfully aligns strategic goals and tactics between the partner organization and solution company to generate partner-sourced pipeline and revenue. Specializes in partner/OEM/BPO/TSD strategies, field/sales enablement, cloud applications (CX/ERP/HCM), help desk, and contact center.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Strategic Regional Alliance Manager

Sitecore
08.2023 - 07.2024
  • Managed strategic partnerships with global partners to drive joint sales for Digital Experience e-commerce and Content Management solutions in North America
  • Collaborated with cross-functional teams to develop innovative strategies for maximizing revenue and market growth
  • Implemented data-driven decision-making processes to optimize sales performance and enhance customer experience

Senior Partner Sales Executive

Zendesk
03.2020 - 07.2023
  • Successfully drove pipeline and revenue with various partners to support North American enterprise sales teams
  • Managed specific named BPO/GSI and Distribution partner accounts across all business segments

Alliance Director, Channel Sales

Oracle
10.2014 - 02.2020
  • Developed and managed Global Partnerships to drive Partner account activity for Cloud Applications in North America
  • Facilitated strategic marketing and new business plans for partners to meet or exceed business goals
  • Actively tracked joint sales pipeline to exceed quarterly and annual revenue targets

Principal Solutions Consultant

Oracle
01.2012 - 10.2014
  • Provided technical assistance in the sales cycle for Service Cloud and Knowledge Management, focusing on business value and ROI
  • Developed and delivered partner specialization Service Cloud lesson content for sales and presales roles
  • Collaborated with sales teams to drive product demonstrations and discovery sessions, showcasing the benefits of Oracle's solutions

Global Partner Enablement Manager

RightNow
01.2010 - 01.2012
  • Led global partner enablement and training initiatives to support effective sales, delivery, and support of RightNow CX solutions
  • Gathered partner requirements and drove company-wide changes to better support partner needs for self-sufficiency

Channel Partner Manager

RightNow
12.2007 - 01.2010
  • Managed partner relationships and quotas for top customer service outsourcing providers globally
  • Attended president's club with highest channel manager quota attainment in 2009

Education

Finance - General

Brigham Young University

Skills

  • Strategic leadership
  • Customer engagement
  • Sales presentations
  • Channel sales
  • AI agent design
  • Multimodal Prompting
  • Prompt evaluation and iteration

Certification

  • AWS Cloud Technical Essentials
  • AWS Migrating to the Cloud
  • AI for Everyone
  • Generative AI for Everyone
  • GenAI for Customer Service Representatives
  • Google Prompting Essentials

Timeline

Strategic Regional Alliance Manager

Sitecore
08.2023 - 07.2024

Senior Partner Sales Executive

Zendesk
03.2020 - 07.2023

Alliance Director, Channel Sales

Oracle
10.2014 - 02.2020

Principal Solutions Consultant

Oracle
01.2012 - 10.2014

Global Partner Enablement Manager

RightNow
01.2010 - 01.2012

Channel Partner Manager

RightNow
12.2007 - 01.2010

Finance - General

Brigham Young University

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