Kathrine (Kate) Johnston
Holmen
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Stay At Home Mom
Self
08.2023 - Current
Accounts Receivable Representative
Gundersen Health System
07.2022 - 08.2023
- Managed accounts receivable processes, ensuring timely invoicing and collections.
- Reconciled customer accounts, addressing discrepancies to maintain accuracy.
- Collaborated with cross-functional teams to resolve billing issues effectively.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Licensed Insurance Agent
STRIVE Medicare
04.2022 - 07.2022
- Making outbound calls to clients to help with their Medicare supplements and Medicare advantage plans
- Developed personalized insurance plans based on client needs and financial goals.
- Educated clients on policy options, coverage details, and potential risks.
- Conducted thorough market research to identify competitive insurance products.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Patient Coordinator
Center for Oral and Maxillofacial Surgery
04.2021 - 12.2021
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Managed patient records using electronic health record systems for efficient data retrieval.
- Collaborated with surgical teams to prepare patients for procedures, ensuring compliance with safety standards.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Education
Certificate - Dental Assisting
Ross Medical Education Center
High School Diploma - undefined
McComb High School
McComb, OHSkills
- Insurance Sales
- Medical Scheduling
- Medical Office Experience
- HIPAA
- Administrative Experience
- Phone Etiquette
- English
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Stay At Home Mom
Self
08.2023 - Current
Accounts Receivable Representative
Gundersen Health System
07.2022 - 08.2023
Licensed Insurance Agent
STRIVE Medicare
04.2022 - 07.2022
Patient Coordinator
Center for Oral and Maxillofacial Surgery
04.2021 - 12.2021
High School Diploma - undefined
McComb High School
Certificate - Dental Assisting
Ross Medical Education Center
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