Summary
Overview
Work History
Education
Skills
Additional Information
Company
Personal Information
Accomplishments
Timeline
Generic

Tim Jones

Clovis,CA

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

19
19
years of professional experience

Work History

Operations Mgr/Associate Director- Onsite/Remote

Alorica
Clovis
03.2018 - Current
  • Successfully coach, assist, and motivate call center managers
  • Worked side by side with client services to drive revenue generating performance indicators
  • Continuously managed and developed 19 team managers and 600 associates
  • Currently oversee all aspects of team manager/associate training and development related to programs and client needs
  • Ensure all company policies and procedures are adhered to at the new centers
  • This includes promoting a healthy work environment with honesty, integrity, and respect for all employees
  • Manage all financial and budgeting responsibilities of operational group
  • Currently supervises performance and quality standard reviews to ensure outcomes meet client expectations
  • Effectively Troubleshoots and creates action plans to quickly and effectively address problems
  • Identifies process improvement opportunities to drive operational efficiencies
  • Monitors all key metrics in support of meeting/exceeding initiative objectives
  • Successful transition and Operation of 900+ employees to Full Time WAH Status
  • Continued Top performance operating with Top 2 Ranking for over 24 months

Team/Training Manager/Operations manager

Alorica
01.2015 - Current
  • Successfully coach, assist, and motivate call center agents
  • Successfully training agents to not only meet but exceed company requirements
  • Utilizing my team's daily reports such as: adherence, absenteeism, flash reports, and bill to pay (BTP) as tools to drive the success of its financial direction
  • Early yet accomplished tenured team manager in production, training, and nesting
  • Certified Alorica Trainer
  • Certified Verizon Trainer

Kitchen/Security Manager

Kites Bar and Grill
10.2010 - 02.2014
  • Managed staff of over 30 employees
  • Completed and implemented company training strategies
  • Completed employee scheduling
  • Managed, Coached, and directed line cooks to consistently prepare quality food
  • Always performed with a great sense of urgency to match customer demands
  • Maintained cleanliness meeting all sanitary requirements for food and equipment handling.

Scout Team Leader

United States Army
02.2005 - 06.2010
  • Completed 29 months of deployment to Baghdad, Talafar, Sinjar and Tikrit, Iraq
  • In charge of the health and welfare of 15 plus soldiers
  • Monitored all unit squad movement while completing warrior tasks and drills
  • Worked as Army's CO
  • Master driver
  • In charge of driver training for over 30 army vehicles
  • Responsible for over $150,000 of personal and unit equipment
  • Completed United States Army Sniper School
  • Successfully completed United States Army Reconnaissance and Surveillance Leader's Course graduating with high honors.

Education

High school - General Education

Buchanan High School
06.2004

Skills

  • Process Improvement
  • Profit & Loss
  • Management
  • Logistics Oversight
  • Customer Retention
  • Performance Monitoring
  • Health and Safety Compliance
  • Organizational Management
  • P&L Management
  • Workflow Optimization
  • Data Analysis
  • Performance Reporting
  • Customer Service

Additional Information

Solutions-driven professional with over 9 years of experience in management; possessing a combination of experience in operations. Uniquely organized person with effective skills. Demonstrated ability to lead teams and motivated individuals. A team player with the ability to organize, prioritize and work well under pressure, handling heavy workloads, and deadlines in a fast past environment. Ability to build and maintain relationships as well as communicate effectively. Recognized for my ability to institute quality-assurance that optimizes customer-satisfaction levels, while increasing the understanding of complex business and training models. Proficient with Microsoft Office, PeopleSoft, and all associated programs within most call center/professional environments.

Company

Alorica

Personal Information

Title: Operations Manager/Associate Director

Accomplishments

  • Top Performer- Verizon Operations 2017-2022

Timeline

Operations Mgr/Associate Director- Onsite/Remote

Alorica
03.2018 - Current

Team/Training Manager/Operations manager

Alorica
01.2015 - Current

Kitchen/Security Manager

Kites Bar and Grill
10.2010 - 02.2014

Scout Team Leader

United States Army
02.2005 - 06.2010

High school - General Education

Buchanan High School

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Tim Jones