Tim Jurgens
Sioux Falls,SD
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Director/State Refugee Coordinator
Lutheran Social Services Of SD
03.2002 - 04.2024
- Provided direction and oversight of the Community Interpreter Service. Responsible for hiring and training for fee based services. Responsible for $800,000 budget and accruing greater than 100 business clients.
- Responsible for the coordination and service delivery of refugee services. Coordinated 4 sites within South Dakota as well as ensuring that all federal guidelines were maintained.
- Managed 12 plus cost centers while managing programmatic budget. Coordinated COA Accreditation.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Customer Service Supervisor
Security Bank
02.2000 - 02.2002
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Assisted with the de-escalation of client concerns
- Managed automated dialer
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Science - Basic
University of South Dakota
Vermillion, SD05.2026
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Budget and Projections
- Fostered an inclusive working environment
- Strong networking and collaboration skills
- Staff Management
Timeline
Director/State Refugee Coordinator
Lutheran Social Services Of SD
03.2002 - 04.2024
Customer Service Supervisor
Security Bank
02.2000 - 02.2002
Bachelor of Science - Basic
University of South Dakota
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