Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Thornton

Baltimore,MD

Summary

Highly organized Overnight Fulfillment Associate with experience in store stocking and merchandise replenishment. Maintains high standards of accuracy, productivity, and cleanliness. Strong inventory management skills, attention to detail, and ability to work independently or as part of team. Achieved significant improvements in customer satisfaction by ensuring ready availability of products.

Overview

13
13
years of professional experience

Work History

Overnight Fulfillment Associate

Amazon
Baltimore, MD
08.2021 - Current
  • Ensured product availability by restocking nightly
  • Handled pallet jacks, forklifts, and other equipment efficiently
  • Adherence to safety regulations maintained consistently on job site
  • Optimized task scheduling by evaluating their significance
  • Collaborated across departments to ensure timely project completion
  • Ensured organized warehousing of items using appropriate equipment
  • Contributed to the development of training sessions for warehouse recruits
  • Completed orders efficiently, achieving ambitious daily targets

Front Desk Manager

VIDA Fitness
Washington, DC
12.2018 - 03.2020
  • Assisted with training new staff members on front desk procedures and policies.
  • Supervised a team of 10-15 front desk associates, ensuring tasks were completed efficiently and effectively.
  • Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Developed marketing campaigns to increase membership base and revenue streams.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Maintained high levels of product availability by ensuring timely replenishment of stock.

Front Desk Receptionist

WSC
Washington, DC
01.2018 - 12.2018
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments using cash registers or point-of-sale systems.
  • Coordinated meetings between visitors and staff members.
  • Organized front desk operations including scheduling appointments and managing calendars.

Backroom Team Lead

Target
Greenbelt, MD
10.2011 - 11.2017
  • Responsible for supervising and training backroom team members in proper safety, security, and operations procedures.
  • Organized daily tasks for the backroom team to ensure that all merchandise is processed efficiently.
  • Maintained a clean and organized work area to ensure a safe working environment for all employees.
  • Tracked order fulfillment progress, identifying any issues or delays with orders.
  • Communicated regularly with vendors regarding deliveries and restocking needs.
  • Managed the scheduling of backroom associates while ensuring adequate coverage at all times.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Assisted in employee recruitment, hiring and interview processes.

Education

High School Diploma -

Doris M Johnson
Baltimore, MD
06-2007

Skills

  • Deadline-oriented
  • Warehouse Operations
  • Logistics Management
  • Stock control
  • Receiving experience
  • Team building and supervision
  • Employee Training
  • Guest Services

Timeline

Overnight Fulfillment Associate

Amazon
08.2021 - Current

Front Desk Manager

VIDA Fitness
12.2018 - 03.2020

Front Desk Receptionist

WSC
01.2018 - 12.2018

Backroom Team Lead

Target
10.2011 - 11.2017

High School Diploma -

Doris M Johnson

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Timothy Thornton