Timothy Keefer
Sandown,NH
Summary
Highly motivated, creative sales and customer service leader with 14 years of well-rounded business experience. Ability to make the best out of any situation in order to ultimately reach and exceed goals. Detail-focused and driven to make sure all customer expectations are met.
Overview
47
47
years of professional experience
Work History
Customer Service Manager
AeroRepair Corp
Londonderry, NH
11.2018 - Current
- Resolve customer complaints while prioritizing customer satisfaction and loyalty.
- Train and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervise employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Follow through with client requests to resolve problems.
- Collect customer feedback and made process changes to exceed customer satisfaction goals.
- Aid senior leadership during executive decision-making processes and generated reports to recommend corrective actions and improvements.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Exceeded sales goals through effective negotiation of product and material pricing, freight and delivery rates and payment terms.
- Utilized and trained employees to navigate Quantum ERP system.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
- Collected historical cost data to estimate costs for current or future products.
- DOT and Forklift Certified
Inventory Specialist
Northeast Auto Inventories, Inc
Acton, MA
09.2017 - Current
- Complete physical inventory counts.
- Perform data entry and complete proper paperwork.
- Record information, shortages and discrepancies to keep records current and accurate.
- Utilize Dealertrack, CDK Drive, AutoMate and PBS Software to correct inventory counts.
President
United Steaks
Windham, NH
01.2011 - Current
- Developed and implemented new strategies and policies to establish and achieve long-term business objectives.
- Increase workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service to customers, increasing customer loyalty.
Jobsite Foreman
MGS Construction
Derry, NH
04.2013 - 11.2018
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Established clear priorities and production quality standards.
- Reviewed project details to specify correct materials and equipment for job sites.
- Evaluated incoming materials for quality and amounts ordered.
- Operated tools, equipment and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Completed daily cold calling and outreach to build sales pipeline.
Sales Manager
Horizon Foods
Woburn, MA
04.2008 - 12.2011
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Create and implement sales strategies and incentives to ultimately exceed target sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Held daily meetings with sales division to identify techniques to overcome sales obstacles.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Installer
Bil-Ray Group
Marlborough, MA
01.2007 - 07.2007
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Followed company policies and protocols, and maintained safe and clean driving record to complete delivery services.
- Repaired plasterwork or wallboard around existing window frames or replaced unsalvagable frames.
- Specialized in fitting windows, sliding doors and hinged doors with special-order glass panels.
Installer
Village Vinyl
Hampstead, NH
01.2006 - 01.2007
- Worked in team environment to maintain high levels of productivity.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
- Monitored materials inventory and requested items for restocking for each job.
Installer
Better Homes
Londonderry, NH
06.1998 - 01.2007
- Worked flexible hours; night, weekend, and holiday shifts.
- Calculated materials and time needed for each job.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Installed, repaired and replaced windows, doors, siding, decks, kitchens, baths, additions, and basement and roofing systems.
Furniture Delivery Driver
Elite Trucking
Windham, NH
01.2000 - 04.2002
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- DOT Certified Driver
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Created and submitted delivery and DOT logs.
Furniture Assembler
Furniture World
Windham, NH
01.2000 - 04.2002
- Collected designated assembly materials from bins, set up work stations per written instructions and inspected own work for accuracy and quality.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
- Identified best strategy for sequencing furniture assembly to maximize number of products available.
- Worked with management to confirm inventory to assemble and completed required pre-assembly reporting.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
Stock Associate
K-Mart
Londonderry, NH
07.1997 - 12.1999
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Answered customer questions and provided detailed product information.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Completed opening, closing and shift change tasks efficiently to keep store ready for guests.
- Helped customers complete purchases, locate items and join reward programs.
Education
Certificate Program - Construction Supervisor
Whittier Regional Vocational Technical High School
Haverhill, MA2005
High School Diploma -
Pinkerton Academy
Derry06.2000
Skills
- Handling Escalations
- Project Planning
- Process Improvement
- Business Leadership
- Customer Relationship Management
- Employee Coaching, Motivation and Training
- Sales Program Coordination
- Price Scheduling
- Inventory Monitoring and Management
- Home Installations
- Interpersonal Communication Skills
- Forklift Operator and DOT Driver Certification
Timeline
Customer Service Manager
AeroRepair Corp
11.2018 - Current
Inventory Specialist
Northeast Auto Inventories, Inc
09.2017 - Current
Jobsite Foreman
MGS Construction
04.2013 - 11.2018
President
United Steaks
01.2011 - Current
Sales Manager
Horizon Foods
04.2008 - 12.2011
Installer
Bil-Ray Group
01.2007 - 07.2007
Installer
Village Vinyl
01.2006 - 01.2007
Furniture Delivery Driver
Elite Trucking
01.2000 - 04.2002
Furniture Assembler
Furniture World
01.2000 - 04.2002
Installer
Better Homes
06.1998 - 01.2007
Stock Associate
K-Mart
07.1997 - 12.1999
Certificate Program - Construction Supervisor
Whittier Regional Vocational Technical High School
High School Diploma -
Pinkerton Academy
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