Tim Kelley
Federal heights,CO
Summary
At Autonation Chrysler Jeep Arapahoe, excelled as a Parts Advisor by leveraging automotive industry knowledge and problem-solving skills to enhance customer satisfaction and streamline operations. Demonstrated expertise in parts cataloging and team collaboration, significantly contributing to increased sales revenue and efficient inventory management.
Overview
6
6
years of professional experience
Work History
Parts Advisor
Autonation Chrysler Jeep Arapahoe
10.2018 - 08.2024
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Organized parts storage and stocked inventory according to established guidelines.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
Education
High School Diploma -
Englewood High School
Englewood, CO05.1982
Skills
Automotive Industry Knowledge
Parts Cataloging
Warehouse Operations
Shipping procedures
Problem-solving skills
Team Collaboration
Supply orders
Returns processing
Improving customer satisfaction
Social Media Marketing
Timeline
Parts Advisor
Autonation Chrysler Jeep Arapahoe
10.2018 - 08.2024
High School Diploma -
Englewood High School
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