Tim Kilkenney
Chardon,OH
Summary
High-performing Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines delivering successful improvements for business operations profitability, and team development. Empowering leader with superior communication and collaboration abilities demonstrated over 15 years of management performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Area Manager Network Engineering
AT&T
Cleveland, OH
07.2007 - Current
- Service Delivery of Managed Router Services, Managed LAN, SD-WAN, AVPN, ADI, and BVoIP.
- Manage cross-functional teams comprised of engineers, product managers, designers, and other stakeholders.
- Supervise 25 employees, ensuring optimal productivity.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Authored and updated weekly production reports and personnel records to facilitate operational decisions.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Implemented new processes and procedures tactfully and passionately.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Senior Technical Project/Program Manager
AT&T
Cleveland, OH
05.2003 - 07.2007
- Created and maintained detailed project plans, timelines, resource allocations, and associated metrics.
- Developed and managed an end-to-end program roadmap to ensure successful delivery of projects.
- Established key performance indicators for tracking progress against goals.
- Identified risks and proactively developed mitigation strategies to minimize potential impacts on the program schedule.
- Conducted regular status updates with stakeholders to review progress, identify issues, and provide resolutions as needed.
- Collaborated closely with partners from external organizations to ensure alignment between their objectives and ours.
- Oversaw project management for Managed Services and coordinated requirements, scheduling and execution.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Account Executive
AT&T
Cleveland, OH
05.2000 - 05.2003
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Education
Bachelor of Science - Business Administration And Management
Bowling Green State University
Bowling Green, OH05.2003
Skills
- Relationship Building and Management
- Order Management
- Supply Chain Management
- Operations Management
- Staff Management
- Team Development
- Process Development and Streamlining
- Business Growth Initiatives
- Business Development
- Operations
- Goal and Performance Management
- Production Data Analysis
- Business Leadership
- Strategic Vision
- Project Management
- Process Improvement
- Technical Analysis
- Data Validation
- Data Visualization and Presentations
- Reporting Tools
- Strategic planning
- Coaching and mentoring
- Contract Management
- Operations management
- Business planning
- Key Performance Indicators
- Business administration
- Performance Evaluations
- Expense reports
- Project planning and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Manager Network Engineering
AT&T
07.2007 - Current
Senior Technical Project/Program Manager
AT&T
05.2003 - 07.2007
Account Executive
AT&T
05.2000 - 05.2003
Bachelor of Science - Business Administration And Management
Bowling Green State University
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