Tim Knapp
Tampa,Florida
Summary
Experienced in project management, client communication, and creative problem-solving. Leveraging versatile skills to consistently deliver high-quality results in diverse industries. Deep understanding of effective freelancing strategies ensures project completion and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Freelancer
Client
08.2024 - Current
- Design and assemble custom-built computers tailored to clients' specific needs, including gaming rigs, workstations, and home PCs.
- Provide consultations on hardware and software requirements, offering personalized recommendations based on performance and budget.
- Troubleshoot and repair hardware or software, ensuring optimal performance and reliability.
- Maintain excellent client communication, ensuring projects are completed on time and within budget.
- Satisfied around a dozen customers needs in building computers and troubleshooting any problems they may have
Front Desk Associate
D-BAT Mokena
06.2021 - 07.2022
- Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
- Managed high call volume, efficiently handling inquiries, reservations, and any guest questions
- Maintained accurate records of cages availability and guest accounts using computerized systems
- Assisted with the coordination of group bookings and special events, ensuring smooth operations
- Handled cash transactions accurately while following established procedures for billing and payment processing
- Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
- Trained new front desk associates on standard operating procedures to ensure consistency in service delivery
- Worked children's birthday parties to ensure they got an experience learning the game of softball/baseball while having a good time
Education
Bachelor's Degree - Computer Science
The University of Tampa
Tampa, FL05-2027
Skills
- Communication skills
- Customer support
- Customer service
- Problem-solving
- Python
- Java
- HTML
- CSS
- Javascript
- Microsoft Excel
- Computer science
- Cybersecurity
Certification
Excel Certification - https://achievement.cengage.com/bc4e279b-fc5c-4cf2-9038-173c963c959c#acc.MWoQNvlC
Timeline
Freelancer
Client
08.2024 - Current
Front Desk Associate
D-BAT Mokena
06.2021 - 07.2022
Bachelor's Degree - Computer Science
The University of Tampa
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