Timothy Lagarra
Willingboro
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty
With over six years of experience, I consider myself to be a master in customer service, whether it is over the phone or in person. My love for sports helps in making me a phenomenal team player.
Previously, I was at the forefront of a budding real estate department that now generates upwards of $8M per year! I was responsible for training several employees, in such a short time because of how fast I absorbed everything throughout the learning process. I grew to type upwards of 90 words per minute and I have always had an extensive vocabulary, which I pair with elite writing skills. I was promoted to team leader within months of being hired, and I eventually became the manager for the entire department. In conclusion, I'm hungry to learn and driven to prove my value to a new company that matches my energy and enthusiasm.
Overview
13
13
years of professional experience
Work History
Delivery Associate
Amazon
09.2025 - Current
- Coordinated timely delivery routes to optimize efficiency and reduce transit times.
- Operated handheld devices to track package statuses and ensure accurate deliveries.
- Implemented process improvements that enhanced package handling and delivery accuracy.
- Monitored vehicle conditions to maintain operational readiness and compliance with safety standards.
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Grocery Stocker
Acme Markets, Inc
01.2025 - 08.2025
- Organized and replenished grocery inventory to ensure product availability.
- Maintained cleanliness and safety of stock areas for optimal operational efficiency.
- Collaborated with team members to streamline stocking processes and improve workflow.
- Monitored expiration dates and rotated stock to minimize waste and maintain quality standards.
- Implemented effective shelf organization techniques to enhance customer shopping experience.
- I unloaded the truck upon arrival and started breaking down pallets of groceries to be stocked.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Driver
Bright Moments
08.2023 - 06.2024
- Bright Moments is an adult facility for the elderly, and adults with special needs.
- I was responsible for picking up clients in the morning, and dropping them off at the Bright Moments facility. Typically, this was from 7:30AM to approximately 9:00AM.
- Then, I would clock out, an go back in at approximately 1:30PM, when I'd return to the facility to drive all my clients home. Typically, this was from 1:30PM to approximately 3:30PM.
Real Estate Sales Manager
Choice Home Warranty
07.2018 - 07.2023
- After being promoted I became the head of the inside sales team with 6 employees below me. Me and my team doubled the departments' revenue in less than a year by making cold calls to various real estate brokerages in an effort to make the company the first choice in home warranty protection. The company expanded in 2022, after buying out another home warranty company which then tripled our call volume, added 4 more employees underneath me as well as adding 80+ new account executives for me to assist. I also worked directly with the developers in our department to assist with staying on top of any glitches or issues, so they could be fixed immediately.
- As a senior account manager I was responsible for answering phones to generate invoices for real estate closings. I dealt with real estate professionals from all over the country as well as escrow officers and property managers. I would upsell the clients to longer term plans as well as make outbound calls when needed to close sales when people request quotes online. I was the first line of assistance to our 30+ account executives fielding 60 to 100 calls per day and countless emails. I would also keep track of data in Excel spread sheets and run reports to provide analytics and make improvements as needed.
Real Estate Sales
Choice Home Warranty
01.2017 - 07.2018
Garbage Man
M and S Waste Services
03.2013 - 12.2016
- I was the back-man on a garbage truck responsible for emptying the residents garbage and putting the can back neatly. I quickly learned the routes to make myself more of an asset to the drivers. After a year, I was promoted to a non-CDL driving position where I had my own routes to run everyday!
Education
High school diploma -
Middletown High School North
Middletown, NJ06.2001
Skills
- Outbound Sales
- Cold Calling
- Upselling
- Inside Sales
- Insurance sales (1 year)
- Relationship building
- Computer proficiency
- Sales Management
- Active listening
- Critical thinking
- Data entry
- Customer service
Accomplishments
Employee of the Year at Choice Home Warranty in 2018
Timeline
Delivery Associate
Amazon
09.2025 - Current
Grocery Stocker
Acme Markets, Inc
01.2025 - 08.2025
Driver
Bright Moments
08.2023 - 06.2024
Real Estate Sales Manager
Choice Home Warranty
07.2018 - 07.2023
Real Estate Sales
Choice Home Warranty
01.2017 - 07.2018
Garbage Man
M and S Waste Services
03.2013 - 12.2016
High school diploma -
Middletown High School North
Awards
2018 Employee of the Year, December 2018, I was recognized for this at the company holiday party for my outstanding work ethic, and I was chosen out of hundreds of employees!