Tim Lawson
CPS
GOSHEN,OH
30
years of professional experience
Senior technician and former service manager with a proven record of leading field teams, training apprentice technicians, and resolving complex equipment failures. Skilled in diagnostics, safety compliance, and clear customer communication.
Work History
Field Service Technician
5 Years 6 Months- Senior Technician, fluent in the Installation of all Commercial Foodservice equipment.
- Diagnosis and Repair of all gas/electric equipment, using multimeters, flue gas analyzers, etc..
- Trainer for apprentice technicians on troubleshooting procedures, safety practices, and proper customer service.
Service Technician
3 Years 1 Month- Inspected packaging equipment and identified mechanical issues before production disruptions
- Troubleshoot and repair of protective packaging equipment, specializing in paper, foam, and air equipment.
- Lead Technician/Trainer for new employees, field service technicians, and salesmen.
- Troubleshooting/repair of electrical and pneumatic systems to resolve recurring performance faults.
Ohio Service Manager
1 Year 7 Months- Supervised field technicians, providing guidance on oven diagnostics, repair procedures, and safety compliance.
- Managed repair orders, ensuring accurate documentation, parts tracking, and service completion records.
- Coordinated service schedules, dispatching technicians to optimize route efficiency and customer response times.
- Resolved customer concerns, clarifying service expectations and maintaining professional communication throughout repairs.
Technical Support Manager /Senior Field Service Engineer
18 Years 11 Months- Created parts/troubleshooting manuals.
- Directed 6 technical support representatives for concession equipment, resolving complex product issues and service escalations.
- Trained support staff in a bi-annual class, on troubleshooting procedures, warranty policies, and product knowledge.
- Coordinated customer calls, emails, and parts requests to ensure timely service responses.
- Diagnosed equipment failures and guided repairs for popcorn, cotton candy, and warmers, etc..
Education
- Marketing Management And Research
High School Diploma
Skills
Gas and electric equipment repair
Electrical troubleshooting
Troubleshooting and repair
Troubleshooting and repairr
Problem-solving
Optimism
Timeline
Field Service Technician
CPS
04.2021 - CurrentRead More
Service Technician
Storopack Inc.
02.2018 - 03.2021Read More
Ohio Service Manager
Advanced Oven Repair/Pacific Standard Service
01.2016 - 08.2017Read More
Technical Support Manager /Senior Field Service Engineer
Gold Medal Products Co.
02.1997 - 01.2016Read More
Sinclair Community College
from Marketing Management And Research
Read More
Carlisle High School
High School Diploma
Read More