Tim Ligue
Eureka,MO
Summary
Hardworking and reliable Service Center Manager at Valvoline Instant Oil Change with a proven track record in operational excellence and customer service. Strong ability in building relationships with my coworkers. Offer great leadership and support. Skilled in training and development, I enhanced team performance and resolved escalated issues, fostering loyalty and a positive work culture. Committed to safety and teamwork, I drive success through effective leadership.
Overview
13
13
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
05.2015 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
- Trained new staff members on company policies and center expectations.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
Sales Associate
Sherwin-Williams Paints
05.2012 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered product to job sites
Education
High School Diploma -
Marquette High School
Chesterfield, MO05-2012
No Degree - Automotive Technology
South Technical High School
Sunset Hills, MO05-2012
Skills
- Training and development
- Staff training
- Goal setting
- Calm under pressure
- Customer service
- Work planning and prioritization
- Employee coaching and motivation
- Scheduling and coordinating
- Time management
- Process improvement
- Professionalism and courteous
- Reliability
Accomplishments
- Rookie of the year: 2019
- SCM of the year: 2022
- Boise, Idaho 11/2020 spent two weeks transitioning Einstein Oilery to Valvoline Instant Oil Change. Met a lot of new vamily members that I was able to establish relationships with, build trust, and help with there development.
- Effingham, Illinois 2/2023 spent one week transitioning a new acquisition to Valvoline Instant Oil Change.
Valvoline Awards
Valvoline Ambassador trips:
Timeline
Service Center Manager
Valvoline Instant Oil Change
05.2015 - Current
Sales Associate
Sherwin-Williams Paints
05.2012 - 05.2015
High School Diploma -
Marquette High School
No Degree - Automotive Technology
South Technical High School
Similar Profiles
John HenryJohn Henry
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Alexander GartsideAlexander Gartside
Certified Technician at Valvoline Instant Oil ChangeCertified Technician at Valvoline Instant Oil Change
Joshua CowanJoshua Cowan
Senior Lube Technician at Valvoline Instant Oil ChangeSenior Lube Technician at Valvoline Instant Oil Change