Job Search Status
Open to workDesired start date:
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridOpen to relocation: Yes
Open To Work
Tim Markos
IT Support Technician
San Jose,CA
Work Preference
Summary
Dedicated IT professional with a strong work ethic and commitment to continuous learning in computer technologies. Proven experience in desktop support, hardware and software diagnostics, and repair. Seeking to contribute technical skills to impactful IT projects.
Work History
Technical Support
Electronic Arts
- Technical Support for video games used on PC systems and Console Gaming systems.
- Tasks include system troubleshooting, gathering hardware and driver version information.
- Using this information and referencing archival solutions Customer issues are resolved.
- In some cases new solutions have to be created to resolve the Customer’s issue. These new solutions are then archived.
- Participated in Quality Assurance Testing on new software products.
- Predefined test plans are followed and deviations are noted and recorded.
- In one instance I was responsible for generating a FAQ for posting on the Company’s Web Site.
Customer Support
SiPix
- Customer support for digital cameras.
- Gathered system information, driver and hardware revisions, and addressed camera recognition issues.
- Instructed customers on how to properly install and execute drivers.
- Created customer self help guides for company website.
Shipping Department In-Charge
Caboodle Cartridge
- I was in charge of the shipping department.
- I checked, packaged, invoiced and shipped orders placed on an online POS.
- I have also worked in the receiving department.
Lead Technician
cyberCSI
- Lead technician, responsible for the repair and configuration of Genentech’s Field Sales, and remote hardware.
- Received, diagnosed, repaired, reconfigured, transferred data, and recovered data from systems sent in from remote users.
- Repair and configuration technician on Genentech’s main campus.
- Scheduled onsite system retrievals and issued loaners.
- Diagnosed, repaired, reconfigured, transferred data, and recovered data from systems retrieved from campus users.
- Configured new systems (laptop and desktop) for remote users.
- Supported a 2000+ employee PC to Mac conversion.
- Participated in a 7000+ employee Windows 7 rollout.
- Traveled and supported Genentech Sales convention as a repair center.
- Repaired and maintained a supply of HP and Apple laptops for swap and loaner purposes.
- Maintained a supply of parts for laptop fleet.
Deskside Support Technician
cyberCSI
- Support for all Apples at NVIDIA for both hardware and software.
- Used Casper to managed inventory and deploy software to Macs.
- Packaged and deployed new software with Casper.
- Supported Windows, Mac, and Mobile devices at NVIDIA.
- Base imaging and support for Linux.
- Managed mobile accounts and features using ATT Premier and T-Moble Business Center.
IT NWE Technician
cyberCSI
- Installed and configured open space hardware for Genentech and Roche.
- Deployed new monitors and monitor arms.
- Managed refresh projects for replacement of monitors and monitor arms.
- Managed a team of 1 to 4 installers depending on the project.
- Handled reactive incident and task requests in Service Now for Genentech open space work areas.
Education
Diploma -
Lincoln High School
San Jose, CASome College -
San Jose City College
San Jose, CAApple Certified Macintosh Technician -
Skills
- Computer system assembly
- System troubleshooting
- Customer self-help guides
- Hardware configuration
- Incident management
- Team leadership
- Data recovery techniques
- Technical documentation
- Effective communication
- Problem resolution
- Process improvement
- Technical support coordination
- Telephone technical support
- Technical support and assistance
- Laptop repair and maintenance
- Hardware and software troubleshooting
- Performance optimization
- Operating system installation
- Driver downloads and updates
- BIOS configuration
- Network installation and setup
- Active Directory management
- Remote desktop support
- Application server deployment
- Windows Registry editing
- Internet connection setup
Operating Systems
- Dos
- Windows 9x
- Windows NT
- Windows 11
- Mac OS X
- Ubuntu Linux
Timeline
Technical Support
Electronic Arts
Customer Support
SiPix
Shipping Department In-Charge
Caboodle Cartridge
Lead Technician
cyberCSI
Deskside Support Technician
cyberCSI
IT NWE Technician
cyberCSI
Diploma -
Lincoln High School
Some College -
San Jose City College