Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Timothy Martz

Summerdale,PA

Summary

Results-driven Operations Manager experienced in optimizing processes and reducing costs. Collaborative and detail-oriented with a proven track record of exceeding business targets. Possesses extensive knowledge of operational and budget management techniques.

Overview

25
25
years of professional experience

Work History

Operations Manager

Need It Now Delivers / Geodis
Lemoyne, PA
03.2022 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Created detailed reports on the performance of individual departments within operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Provided technical expertise in the design and implementation of automated systems used in the operations department.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Connected with clients and developed strategies to achieve sales and customer service goals.

Brand Manager

HiDEF Lifestyle
Harrisburg
09.2017 - 03.2022
  • Analyzed the company's on-hand inventory position and created solutions to improve and maintain healthy levels
  • Identified inventory errors and worked with warehouse personnel to create more efficient processes to maintain accurate counts
  • Responsible for determining category hierarchy, secondary search options, product tagging, and creating a process for future inventory maintenance
  • Improved over ten thousand product identifiers to provide the ability for better data reporting
  • Tested, correct, and maintained website and marketplaces.
  • Developed and implemented successful marketing strategies for a new brand.
  • Conducted market research to identify target customer segments, preferences, and trends.
  • Analyzed competitors' brands and products to develop unique positioning for the company's offerings.
  • Established metrics to measure the success of each marketing activity or campaign.
  • Collaborated with sales teams on product launches, promotions and pricing strategies.
  • Reviewed customer feedback surveys to identify areas of improvement in product features or services offered by the company.
  • Evaluated existing processes related to branding efforts to ensure they are efficient and effective.
  • Maintained up-to-date knowledge of industry trends so that changes can be incorporated into branding activities accordingly.
  • Collaborated with team to forecast based on sales and product profitability.
  • Planned, developed, and led negotiation of key business partnerships.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Negotiated with vendors to obtain most cost-effective pricing for product distribution.
  • Coordinated marketing events for showcasing product and service offerings.
  • Interviewed and hired talented individuals to add value to marketing team.

Senior Project Manager

HiDEF Lifestyle
Harrisburg, PA
01.2009 - 09.2017
  • Managed project scope, timeline and budget in alignment with company objectives.
  • Coordinated resources across multiple departments and teams to ensure successful completion of projects.
  • Identified potential risks associated with projects and developed mitigation strategies.
  • Assessed resource requirements and allocated personnel accordingly.
  • Provided guidance to team members on how to overcome obstacles during the course of a project.
  • Provided training sessions to staff on new processes or systems related to projects.
  • Analyzed data from completed projects in order to identify areas for improvement.
  • Resolved conflicts between team members in order to maintain productivity levels.
  • Negotiated contracts with third-party vendors when necessary.
  • Reviewed final results of each project before delivery.
  • Maintained up-to-date records for all current and past projects.

Field Service Technician

Comcast
Harrisburg, PA
12.1999 - 12.2008
  • Inspected and tested mechanical products to locate defects or malfunctions.
  • Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
  • Replaced faulty parts or components following diagrams or blueprints.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Provided technical support to customers over the phone and via email.
  • Calibrated instruments according to established procedures.
  • Installed electrical wiring for new installations as needed.
  • Maintained customer records and updated software applications as required.
  • Responded promptly to emergency service requests from clients.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Explained and demonstrated equipment operations to customer.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Observed field safety protocols to prevent injuries and accidents.
  • Handled telephone support calls to determine issues and provide solutions.

Education

Some College (No Degree) - General Studies

Millersville University of Pennsylvania

High School Diploma -

East Pennsboro Area Senior High School

Skills

  • Order processing
  • Customer complaint resolution
  • Data Analysis
  • Logistics Oversight
  • Performance monitoring
  • Workflow Optimization
  • Incidents management
  • Organizational Management
  • Process Improvements
  • Systems implementation
  • Supply Chain Management
  • Customer Relationship Management
  • Team Building/Leadership
  • Operations Oversight
  • Troubleshooting and problem solving
  • Staff retention
  • Staff Training

References

References available upon request.

Timeline

Operations Manager

Need It Now Delivers / Geodis
03.2022 - Current

Brand Manager

HiDEF Lifestyle
09.2017 - 03.2022

Senior Project Manager

HiDEF Lifestyle
01.2009 - 09.2017

Field Service Technician

Comcast
12.1999 - 12.2008

Some College (No Degree) - General Studies

Millersville University of Pennsylvania

High School Diploma -

East Pennsboro Area Senior High School

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Timothy Martz