Tim McKenzie
San Angelo,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent critical thinking and decision-making skills to positively impact company success and employee morale. Dedicated to applying all previously acquired abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Icon Cinema
San Angelo, TX
02.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
Sales Associate
Create-A-Cig
San Angelo, TX
07.2023 - 09.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and promotional offers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
Assistant Manager
Icon Cinema
11.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and coordinated supply orders to keep store stocked with necessary and promotional product
Dry Cleaner Presser
BAHLMAN CLEANERS
08.2021 - 10.2021
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
- Collected soiled linens and clothing and pretreated stains.
- Applied bleaching powders to spots and sprayed spots with steam to remove stains from fabrics.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Mixed and added detergents, dyes, bleaches and starches to clean, color, dry and stiffen articles.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Examined dried clothes to identify stains, tears and issues.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Used hydraulic and steam devices to remove wrinkles from garments.
Heavy Equipment Operator
BlackJack Energy Services, LLC
11.2019 - 06.2020
- Verify all equipment is in proper working condition
- Conduct routine and scheduled service checks
- Order parts as needed
- Make recommendations to improve maintenance operations
- Troubleshoot equipment and use tools/knowledge to fix issues quickly and efficiently
- Interpreted blueprints and collaborated with engineers and architects on questions as needed
- Maintain jobsite and timesheet records for operational efficiency
- Ensure equipment efficiency through proper cleaning, maintenance, and operation
- Complete all projects within given deadlines
- Participate in demolition efforts
- Operate heavy machinery, including Backhoes
- Use radio-frequency to maintain communication with supervisor and team
- Transport materials, tools, and machines to/from job sites
- Participated in daily safety meetings to ensure equipment was being handled according to best practices
- Recommend new equipment and/or procedures to direct supervisor
Heavy Equipment Operator
McKenzie Construction, LLC
05.2018 - 10.2019
- Verify all equipment is in proper working condition
- Conduct routine and scheduled service checks
- Perform minor equipment repairs as needed, Troubleshoot equipment and use tools/knowledge to fix issues quickly and efficiently
- Assisted electricians with wiring for commercial construction project, following best practices to ensure safety
- Ensure equipment efficiency through proper cleaning, maintenance, and operation
- Complete all projects within given deadlines
- Respond to maintenance requests quickly and efficiently
- Inspect new equipment before installation
- Answer maintenance calls and troubleshoot equipment accordingly
- Mix, pour, and spread concrete
- Develop various skills, including welding and cutting
- Participate in demolition efforts
- Operate gas and power tools, including torch and angle grinder
- Perform heavy labor, including ditch digging and hauling
- Measured and cut building materials
- Safely operated 'Skid Steer' and other heavy equipment, including Front-End Loader
- Transport materials, tools, and machines to/from job sites
- Assist construction manager with delegating individual duties
- Perform flagging duties, safely directing traffic with cones and signs around construction site, often standing for hours at a time
- Read, interpret, and follow complex construction blueprints
- Pour, spread, and vibrate concrete to set
- Collaborate with project managers, plumbers, and pavers to efficiently complete construction projects
Maintenance Technician
South Concho Mobile Home & RV
San Angelo, TX
10.2017 - 03.2018
- Repaired electrical wiring, plumbing fixtures, and other mechanical systems as needed.
- Performed preventative maintenance on equipment and machinery to ensure proper operation.
- Conducted regular inspections of facility infrastructure and equipment to identify potential problems and report additional concerns.
- Performed routine maintenance tasks such as picking up trash, mowing the property, and emptying waste receptacles.
- Operated a variety of hand tools and power tools for various maintenance activities.
- Ordered necessary supplies from vendors when existing inventory was insufficient.
- Diagnosed issues with heating and cooling systems and took appropriate steps to resolve them.
- Tested newly installed appliances before returning them back into service.
- Carried out minor painting jobs around the facility as required.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Assisted with installing and maintaining speed bumps on property roadways as well as minor road repair using heavy equipment.
- Used a specialized set of tools to control access to the city water system upon property manager's request to repair broken water lines throughout the property.
Education
High School Diploma -
Grape Creek High School
San Angelo05.2017
Skills
- Customer service
- Microsoft Office
- Organizational skills
- Scheduling
- Heavy Equipment Operation
- Staff Management
- Training
- Health and Safety Regulations
- Money Handling
- Inventory Control
- Promotional Support
- Product Sales
- Customer Service
Certification
- TABC Seller/Server Certified
- WeCard ID Certified
Affiliations
- Local Volunteer Work
- FFA Alumni
- Avid Gamer
Timeline
Assistant Manager
Icon Cinema
02.2024 - Current
Sales Associate
Create-A-Cig
07.2023 - 09.2023
Assistant Manager
Icon Cinema
11.2021 - 03.2023
Dry Cleaner Presser
BAHLMAN CLEANERS
08.2021 - 10.2021
Heavy Equipment Operator
BlackJack Energy Services, LLC
11.2019 - 06.2020
Heavy Equipment Operator
McKenzie Construction, LLC
05.2018 - 10.2019
Maintenance Technician
South Concho Mobile Home & RV
10.2017 - 03.2018
High School Diploma -
Grape Creek High School
- TABC Seller/Server Certified
- WeCard ID Certified
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