TIM MCMAHON

• Account Management and Customer Service for enterprise level customers via upselling & cross selling, renewing, prospecting, and selling to net new logos (Customers spanned multiple markets, including news & media, retail, CPG, and healthcare)
• Sell software products and services, and own all related responsibilities through full sales cycle – from opportunity identification thru signature, then provide post-sales support to ensure continued client satisfaction
• Manage customers and partners as their main point of contact for all functions, including renewals, support, billing, & contracting
• Host weekly or monthly status meetings with clients
• Scope new projects and set appropriate timelines, generate proposals, forecast opportunities
• Provide new product introductions and existing product upgrades
• Building Relationships
• Owning All Customer Escalations
• Responsible for Customer Sat (CSAT) Scores and KPIs
• Met $2.6M annual quota

• Sold applications and professional services for WFM: HR, staff development & compliance
• Managed named enterprise customers and partners (incl. commercial, non-profit, public sector, higher ed.)
• Exceeded $3M+ quota four out of five years
• Communicated and demonstrated applications and their use cases
• Built and cultivated healthy pipeline of customers interested in partnering with company
• Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities
• Achieved sales goals and service targets by cultivating and securing new customer relationships

(2+ years)

• Managed team of sales professionals (hybrid of BDRs/AMs) to achieve territory & new business revenue goals
• Grew business 8-10% in revenue YoY and exceeded quota both years
• Delivered weekly, functional directives to team of 9 field sellers and 8 inside sales associates
• Hosted and led quarterly business reviews
• Set and administered quarterly quotas, business objectives, and compensation plans for ~20 individuals
• Handled staffing and resource assignments, T&E, HR matters, PTO, compensation, performance, promotion, and associate feedback survey
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates

(3 years)

• (50% travel) responsible for enterprise partners in eastern US,
• Teamed with sales engineers and overlay AEs across multiple technologies and vendors
• Partnered with strategic vendors in identifying and closing new business
• Exceeded quota all 3 years and earned President's Club award twice
• Owned and led all partner interactions and escalations
• Hosted quarterly business reviews with clients and internal senior management
• Teamed with inside sales in weekly cadence to coordinate proper account management and customer service
• Facilitated client satisfaction and renewed customer relations to drive growth
• Developed and implemented strategies to increase client retention
• Kept detailed records of daily activities through online customer database
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Met with customers to discuss and ascertain needs, tailor solutions and close deals

(8 years)

• Owned sales responsibility for business partner channel
• Sold infrastructure and software (security, analytics, virtualization)
• Delivered consistent YoY sales revenue growth against annual quota
• Recruited new business partners to purchase and sell IBM solutions
• Managed ongoing pipeline of transactions, providing executive forecasts and summaries
• Facilitated client satisfaction and renewed customer relations to drive growth
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
• Educated partners on new products or services to increase customer engagement with brand
• Selected correct products based on customer needs, product specifications and applicable regulations

(5 years)

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
• Researched developing trends to stay updated with new ideas and marketing practices
• Worked with graphic designers and writers to establish theme and tone for content
• Performed market segmentations, targeting and positioning for each product line
• Improved website visibility through development and implementation of SEO strategies