Tim Miller
Prairie Grove
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
P3 Elite Logistics LLC.
06.2022 - 08.2025
- Streamlined logistics operations to enhance efficiency and reduce delays.
- Oversaw daily warehouse activities to ensure timely order fulfillment and accuracy.
- Implemented process improvements that increased productivity and reduced operational costs.
- Trained and mentored team members on best practices for inventory management.
- Operate and maintain a fleet of 80 Amazon cargo vans.
- In charge of 130 plus delivery associates including payroll and safety.
- Managed compliance with safety regulations, improving workplace safety standards.
- Analyzed performance metrics to identify areas for operational enhancement.
- Developed and maintained strong relationships with vendors to ensure reliable service delivery.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Driver
DoorDash
05.2022 - 12.2022
- Delivered food efficiently while ensuring order accuracy and customer satisfaction.
- Navigated optimal routes to minimize delivery times and maintain punctuality.
- Managed vehicle maintenance and inspections to ensure safety compliance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Tester
The Recon Group
06.2021 - 05.2022
- Conducted comprehensive testing of software applications to ensure functionality and performance.
- Developed and executed test cases based on project requirements and specifications.
- Collaborated with development teams to identify, document, and resolve defects efficiently.
- Analyzed testing results and created detailed reports for stakeholders to facilitate decision-making.
- Led comprehensive test planning and execution for software applications, ensuring quality and functionality.
- Mentored junior testers, fostering skill development and enhancing team performance.
- Refurbished laptops, desktops, tablets and personal devices.
Customer Service Representative
Lowe's
12.2018 - 06.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and streamline operational processes.
- Trained new staff on company policies, customer service protocols, and product knowledge.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Forklift operator with license.
- Maintained inventory and inventory stocking.
Assistant Manager
NPC International, Pizza Hut
01.2016 - 12.2018
- Led team initiatives to enhance operational efficiency and improve service delivery.
- Developed training programs for staff to optimize performance and ensure compliance with company standards.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Analyzed customer feedback to drive enhancements in service quality and client satisfaction.
- Managed scheduling and resource allocation to maximize team productivity and meet project deadlines.
- Mentored junior staff, fostering professional growth and enhancing team capabilities through coaching sessions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Healthcare Specialist (68W)
United States Army
03.2010 - 08.2013
- Administered advanced medical care to injured soldiers in high-pressure environments.
- Developed and implemented training programs for junior medics, enhancing team readiness.
- Coordinated patient care logistics, ensuring timely access to medical resources and services.
- Conducted comprehensive health assessments to identify and address medical needs effectively.
- Observe, record and report to physicians the patient's condition or injury, the treatment provided and reactions to drugs or treatment.
- Operate equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments.
- Completed 25B IT Specialist AIT (Networking and computer systems)
Professional Driver
Willis Shaw Express
07.2008 - 02.2010
- Operated commercial vehicles safely across diverse routes, ensuring timely deliveries.
- Maintained accurate logbooks and compliance with regulations to uphold safety standards.
- Conducted routine inspections and preventive maintenance on vehicles to ensure optimal performance.
- Collaborated with dispatch teams to optimize delivery schedules and improve route efficiency.
- Maintained refrigeration trailer unit.
- Maintained a class A CDL.
Diesel Mechanic
Roll-Off Dumpster Direct
01.2004 - 03.2008
- Diagnosed and repaired diesel engines, ensuring optimal performance and reliability.
- Conducted routine maintenance on heavy equipment to prevent breakdowns and extend lifespan.
- Collaborated with team members to troubleshoot complex mechanical issues effectively.
- Oversaw training of junior mechanics, enhancing skills and knowledge within the team.
- Maintained accurate records of repairs and services performed on fleet vehicles.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
Education
Associate of Science - Computer Science
NorthWest Arkansas Community College
Bentonville, ARCertificate of Technical Studies - Cyber Security
Fullstack Academy
Brooklyn, NY11-2025
Skills
- Risk assessment
- Incident response
- Digital forensics
- Network security
- Attention to detail
- Threat intelligence
- SIEM management
- Incident response management
- Log analysis
Certification
Certificate of Completion Cybersercurity Bootcamp from Fullstack Academy
Timeline
Operations Manager
P3 Elite Logistics LLC.
06.2022 - 08.2025
Driver
DoorDash
05.2022 - 12.2022
Tester
The Recon Group
06.2021 - 05.2022
Customer Service Representative
Lowe's
12.2018 - 06.2021
Assistant Manager
NPC International, Pizza Hut
01.2016 - 12.2018
Healthcare Specialist (68W)
United States Army
03.2010 - 08.2013
Professional Driver
Willis Shaw Express
07.2008 - 02.2010
Diesel Mechanic
Roll-Off Dumpster Direct
01.2004 - 03.2008
Associate of Science - Computer Science
NorthWest Arkansas Community College
Certificate of Technical Studies - Cyber Security
Fullstack Academy