Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tim Missenda

Las Vegas,NV

Summary

Operations leader with over 10 years of experience in multi-unit retail, e-commerce, and hospitality. Demonstrated ability to drive revenue growth and enhance operational efficiency through strategic process implementation. Expertise in financial management, compliance, and team development, resulting in exceptional customer experiences. Recognized for excellence in performance and ability to motivate teams in competitive environments.

Overview

23
23
years of professional experience

Work History

General Manager

VR Wonders LLC
Las Vegas, NV
03.2022 - Current
  • Led operations for three distinct concepts: VR entertainment, gourmet dessert, specialty concessions.
  • Developed and implemented SOPs and training manuals to maintain operational standards.
  • Recruited and managed a team of over 15 members, focusing on onboarding and performance reviews.
  • Handled comprehensive financial activities including bookkeeping, budgeting, P&L oversight, vendor negotiations.
  • Ensured compliance with health inspections through coordination with state and county licensing authorities.
  • Optimized resource utilization via effective supply procurement and inventory management.
  • Drove gross revenue increase by 50% in one year.
  • Reduced labor costs by an average of 8% across various businesses.

Director of Operations

Kappa Toys
Las Vegas, NV
03.2020 - 03.2022
  • Oversaw daily operations for two retail stores, an off-site warehouse, and online storefront.
  • Increased business revenue by three times within 1.5 years.
  • Led transition from legacy POS and e-commerce systems to modern omnichannel platform.
  • Optimized inventory flow for receiving, warehousing, and distribution to enhance efficiency.
  • Authored SOPs and training guides to improve team performance.
  • Mentored department managers to foster development and elevate operational standards.

Assistant Operations Manager

VR Wonders LLC (dba VR Adventures)
Las Vegas, NV
07.2018 - 03.2020
  • Supported all operational facets of a pioneering VR entertainment venue.
  • Directed equipment maintenance, vendor partnerships, and in-store experiential enhancements.
  • Designed in-house marketing assets: website, rack cards, flyers, and broadcast-quality TV spots.
  • Orchestrated private and corporate event bookings, from planning through execution.

Consultant - Warehouse Manager & IT

MyPhoto
Boca Raton, Florida
10.2017 - 05.2018
  • Contracted as seasonal consultant to deliver expertise and operational support.
  • Managed over 30 employees in printing, manufacturing, packing, and shipping of custom photographic products.
  • Conducted ongoing maintenance and repairs on all printing and IT equipment.
  • Motivated staff to ensure timely production of high-quality products.

General Manager & IT Support

Photo&Go
Las Vegas, Nevada
09.2015 - 10.2017
  • Led and trained team of photo tenders to enhance operational efficiency.
  • Created cost-effective schedules to optimize resource allocation.
  • Ensured consistent completion of operational duties across all shifts.
  • Merchandised sales floor to highlight core and featured products effectively.
  • Motivated staff to increase suggestive selling of higher-margin products.
  • Designed, filmed, and produced in-store and corporate video ad campaigns, including outdoor marquees on The Strip.
  • Installed, configured, and provided training for kiosk design in Miami, FL.
  • Planned and executed all off-site events to maximize brand visibility.

Assistant Manager & IT Support

Polaroid Fotobar
Las Vegas, Nevada
04.2014 - 09.2015
  • Led and trained team of photo tenders to enhance operational efficiency.
  • Maintained computers and production equipment within store for optimal performance.
  • Installed, configured, and maintained six micro retail units across California.
  • Planned and executed all off-site events, including management of mobile unit for CES.

Corporate Trainer

Hard Rock International
Las Vegas, NV
06.2002 - 04.2014
  • Delivered high-volume beverage and dining service across three major markets.
  • Recognized as a top sales performer for over 10 years, I have consistently exceeded upsell targets.
  • Developed and delivered corporate training programs for new hires.
  • Fostered guest loyalty through exceptional service and relationship-building.

Education

Bachelor of Arts - Digital Communications And Multimedia

Art Institute of Pittsburgh
Pittsburgh, PA

Associate of Science - Network And System Administration

Pittsburgh Technical Institute
PA

Skills

  • Leadership and team development
  • Staff recruitment and training
  • Performance coaching and management
  • Operations management
  • P&L ownership and compliance
  • SOP creation and inventory control
  • Process improvement strategies
  • POS and e-commerce migration
  • Training manual development
  • Standardized procedure rollout
  • Financial acumen
  • Budgeting and financial reporting
  • Profit increase strategies
  • Project management expertise
  • Product launch coordination

Timeline

General Manager

VR Wonders LLC
03.2022 - Current

Director of Operations

Kappa Toys
03.2020 - 03.2022

Assistant Operations Manager

VR Wonders LLC (dba VR Adventures)
07.2018 - 03.2020

Consultant - Warehouse Manager & IT

MyPhoto
10.2017 - 05.2018

General Manager & IT Support

Photo&Go
09.2015 - 10.2017

Assistant Manager & IT Support

Polaroid Fotobar
04.2014 - 09.2015

Corporate Trainer

Hard Rock International
06.2002 - 04.2014

Bachelor of Arts - Digital Communications And Multimedia

Art Institute of Pittsburgh

Associate of Science - Network And System Administration

Pittsburgh Technical Institute

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