Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Tim Mitchell

Corpus Christi,TX

Summary

Licensed Insurance Agent with experience in case management expertise with proven ability to quickly build trust and rapport with clients from diverse cultures. I have a minor in psychology, that has helped me in my career working with people and understanding their unstated needs. I have worked in Management for over 20 years with proven success in group sales as well as customer relations. I have history of running multiple teams as a Senior Manager and District Manager. I have a proven record as a self starter and success as going above and beyond my goals and quotas.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Clearwater Benefits
Austin, TX
05.2023 - Current
  • Developed and implemented sales strategies to increase market share of insurance products.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
  • Prospected potential customers by cold calling businesses and individuals to introduce products and services.
  • Developed and maintained relationships with clients through effective communication on the phone.
  • Utilized sales techniques to persuade customers to purchase product or service packages.
  • Prepared detailed reports analyzing the effectiveness of marketing campaigns.
  • Identified opportunities for cross-selling additional policies or services to existing customers.

CPS Investigator

Texas Department of Family and Protective Services
Round Rock, TX
05.2017 - 05.2023
  • Provided education on parenting skills such as discipline methods and healthy communication habits.
  • Maintained accurate documentation of all investigations including statements from witnesses and victims.
  • Evaluated potential foster care placements for appropriateness based on safety concerns.
  • Conducted interviews with children and families to assess safety and risk of abuse or neglect.
  • Reviewed case records, police reports, school records, medical records, and other documents as part of the investigation process.
  • Provided written reports summarizing evidence collected during investigations.
  • Collaborated with local law enforcement, child protective services staff, schools and community organizations to ensure the safety of children in crisis situations.
  • Investigated allegations of physical abuse, sexual abuse, emotional abuse, neglect and abandonment.
  • Developed and executed plans to remove children from homes where abuse or neglect had occurred.

Manager

Costco Wireless
Austin, Texas
05.2013 - 05.2017
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Created and maintained relationships with key customers to ensure customer satisfaction.
  • Analyzed sales data to identify trends and areas of improvement.
  • Negotiated contracts with vendors and suppliers to secure favorable terms and prices.
  • Managed daily operations of sales department, including supervision of staff members.

Senior Manager/District Manager

Target Mobile
Austin, Texas
09.2011 - 05.2013
  • Manage and maintained daily operations of a Fortune 500 Cellular company.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.

Communication and Correctional Officer

Elk City, Oklahoma
07.2009 - 07.2011
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

Education

Business Management, Criminal Justice

Southeastern Oklahoma State University

Bachelor of Social Work - Social Work / Psychology

Southern New Hampshire University
Manchester, NH

Skills

  • Program coordination
  • Quality improvements
  • Document management
  • Patient relationship management
  • Interdisciplinary teamwork
  • Friendly, positive attitude
  • Active listening
  • Relationship building
  • Time management
  • Communication
  • Reliable and trustworthy
  • Working collaboratively

Affiliations

Deans List, multiple semesters while at Southern New Hampshire University

Accomplishments

  • Was named MVP of the department multiple times for having highest sales and being a team leader.
  • I placed in the top 50 employees list of over 500 stores 5 months in a row finishing in the top 20 every time.
  • Exceeded Sales Management goals by 20% on a quarterly basis, which led to promotion to Senior Sales Manager within 4 months.
  • I have won top sales manager multiple months.
  • Recognized by my Regional Manager for top sales in the region.
  • Received multiple “exceed expectations” ratings on performance reviews.
  • Finished 1st in the nation and 2nd in the nation for sales to goal for AT&T sales at 2 different stores.
  • Managed a successful sales team of 10 members who consistently exceeded sales goals by 20% each month.
  • Developed highly effective sales training strategies as Sales Manager of a 10-person team.

Certification

  • Licensed in Health and Life Insurance in 10 States.

Timeline

Licensed Insurance Agent

Clearwater Benefits
05.2023 - Current

CPS Investigator

Texas Department of Family and Protective Services
05.2017 - 05.2023

Manager

Costco Wireless
05.2013 - 05.2017

Senior Manager/District Manager

Target Mobile
09.2011 - 05.2013

Communication and Correctional Officer

07.2009 - 07.2011

Business Management, Criminal Justice

Southeastern Oklahoma State University

Bachelor of Social Work - Social Work / Psychology

Southern New Hampshire University

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