Tim Morales
Naples,FL
Summary
Driven and versatile professional with extensive experience in notably as a Superintendent at Roof Tile Specialist. Excelled in enhancing customer satisfaction and operational efficiency by implementing quality assurance standards and fostering strong team leadership. Skilled in roofing and critical thinking, achieving significant improvements in project coordination and safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concrete Laborer
GF Concrete
2017.06 - 2017.08
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Set wood and other forming materials to prepare for concrete pours.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Interpreted blueprints and diagrams to determine project dimensions and requirements.
- Shoveled materials such as dirt, gravel, and asphalt.
Hardwood Floor Installer
Naples Flooring Company
2020.01 - 2020.11
- Enhanced customer satisfaction by efficiently installing hardwood floors with attention to detail and craftsmanship.
- Kept up-to-date with industry trends through regular participation in trade shows and professional development workshops related to flooring technologies.
- Showcased versatility by skillfully executing various types of hardwood floor installs including nail-downs, glue-downs, floating methods.
- Gained repeat business through dedication to delivering flawless installations that exceeded customers'' expectations every time.
- Repaired and replaced broken or worn-out wooden components in buildings.
- Covered surfaces with laminated plastic covering material.
Superintendent
Roof Tile Specialist
2018.10 - Current
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with builders throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Established successful procedures for day-to-day operations and long-term planning.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
- Gathered paperwork and contacted customers to book appointments.
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Performed thorough inspections to identify potential issues and recommend appropriate solutions for clients.
- Ensured long-lasting roof repairs by utilizing high-quality materials and proper techniques.
- Provided exceptional customer service, answering questions, addressing concerns, and explaining the process throughout the project duration.
- Prevented potential leaks through diligent inspection of existing flashing systems during routine maintenance visits.
- Assisted in training new team members, fostering a positive work environment and boosting overall team performance.
- Improved roof installations by consistently adhering to industry best practices and safety guidelines.
- Demonstrated adaptability by installing various types of roofing systems, including shingle, metal, and flat roofs for both residential and commercial properties.
- Collaborated effectively with team members on large-scale commercial projects, ensuring successful completion within deadlines.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Inspected problem roofs to determine best repair procedures.
- Installed, repaired, and replaced single-ply roofing systems.
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Completed skilled repairs of existing tile installations.
Education
No Degree - Radiology And Business
Keiser University
3909 Tamiami Trail E, Naples , FL 34114High School Diploma -
Golden Gate High School
2925 Titan Way Naples, Fl 3411605.2018
Skills
- Relationship building and management
- Project Coordination
- Project Management
- Quality Assurance
- Quality Standards
- Key decision making
- Labor Relations
- Leadership Development
- Public Speaking
- Site Safety Management
- Performance Improvements
- Organizational effectiveness
- Staff education and training
- Residential construction
- Process updates
- Roofing
- Dependable and Hardworking
- Team Leadership
- Work Monitoring
- Construction safety
- Worker Supervision
- Employee Training
- Customer Relations
- Hand and Power Tool Operation
- Forklift Operation
- Basic Mathematics
- Customer Service
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Scheduling
Accomplishments
Employee of the month
Certification
Osha 30
Forklift certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hardwood Floor Installer
Naples Flooring Company
2020.01 - 2020.11
Superintendent
Roof Tile Specialist
2018.10 - Current
Concrete Laborer
GF Concrete
2017.06 - 2017.08
No Degree - Radiology And Business
Keiser University
High School Diploma -
Golden Gate High School
Osha 30
Forklift certified
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