Tim Moulder
Bloomington,MN
Summary
Knowledgeable Parts Specialist skilled at truck parts sales and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Specializing in bringing 20+ years of experience in automotive repair & parts sales. Friendly and professional.
Overview
5
5
years of professional experience
Work History
Rihm Global Sales
RIHM KENWORTH
11.2023 - 09.2025
- Experience Working with CDK, Excel & Paccar Parts to generate large quotes, Source parts for all aspects of KENWORTH Super trucks C500, 953, 963 Mining, Drilling,Water, Oil and Gas Industries, Sourcing parts for anything you can think of.
- Communication Key aspect of this job lots of contacts through Email, Phone, Whatsapp, Google voice, Teams.
- Paid attention to detail while completing assignments.
- Strengthened bonds and trust with clients by being the guy that Would go the extra mile to source parts for anything I could Sell.
- Adaptable and proficient in learning new programs or technology.
- Developed and maintained courteous and effective working relationships with vendors & client's
- Strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Parts Specialist
NCI.
01.2023 - 10.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Tracked parts use and charged items to customer accounts for billing.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Parts Specialist
Astleford International
09.2020 - 01.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Satisfied customers with fast, knowledgeable service for Truck Parts needs.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Increased store revenue by cross-selling products and up selling services to customers.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Ordered parts for customers, repair shops and Service department for use in shop and equipment.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Education
ASE Certified Technician - Automotive Technician
Eden Prairie HTC.
Eden Prairie, MN06.1998
Skills
- Vehicle Operations Knowledge
- Ordering Parts
- Display Building
- Invoice Processing
- Order Fulfillment
- Coordinating Paperwork
- Verbal and Written Communication
- Proficient in Karmak Procede Cummins allison Eaton Isuzu Mitchell Repairlink International & many others UPS
- Cycle Counting
- Customer Service
- Vendor Relations
- Problem-Solving Skills
- Team Collaboration
- Forklift Operation
- Supply Orders
- Suggestive Selling
- Inventory Management
Timeline
Rihm Global Sales
RIHM KENWORTH
11.2023 - 09.2025
Parts Specialist
NCI.
01.2023 - 10.2023
Parts Specialist
Astleford International
09.2020 - 01.2023
ASE Certified Technician - Automotive Technician
Eden Prairie HTC.
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