Tim Neusesser
Miami,FL
Summary
Dynamic UX Researcher with a proven track record at Nielsen Norman Group, specializing in user research and strategy. Expert in synthesizing qualitative insights into actionable designs, enhancing customer engagement and satisfaction. Adept at cross-functional collaboration and creative problem-solving, driving impactful product strategies that align user needs with business goals.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Freelance UX Researcher
Neusesser Design LLC
Miami
09.2025 - Current
- Solely led end-to-end user research for a San Francisco-based AI startup, conducting 15 qualitative interviews to uncover customer needs and behaviors that shaped the company’s ideal customer profile (ICP).
- Synthesized research insights into primary and secondary personas, directly informing product strategy, feature prioritization, and marketing positioning, ensuring alignment between user needs and business goals.
- Partnered cross-functionally with founders to translate user insights into actionable design and go-to-market decisions, helping the startup refine its value proposition.
- Led end-to-end UX research for a healthcare client’s call center software, conducting 6 in-depth user interviews to uncover workflow inefficiencies and identify automation and AI integration opportunities, improving support efficiency and user satisfaction.
- Created actionable insights by translating qualitative data into a detailed service blueprint and research report, enabling product and design teams to prioritize high-impact improvements.
- Partnered with designers and stakeholders to redesign and validate the new software through two iterative usability testing rounds (6 participants each), resulting in a more intuitive interface and measurable gains in task completion speed and accuracy.
Experience Specialist
Nielsen Norman Group (NN/g)
Miami
05.2022 - 08.2025
- Led 10 international end-to-end research studies on cutting-edge topics like AI and the Internet of Things (smart homes), utilizing diverse qualitative and quantitative methods, including user and stakeholder interviews, usability testing, diary studies, surveys, and A/B testing.
- Delivered actionable research insights for Fortune 500 and enterprise clients by conducting complex discovery studies that informed high-level product and design decisions, improving customer satisfaction and adoption.
- Effectively communicated complex UX concepts to diverse audiences, including C-suite members and non-UX professionals, through compelling slide decks, interactive workshops, and engaging trainings.
- Led the conceptualization, implementation, and automation of monthly data reporting, empowering C-suite executives to make data-driven business decisions.
- Reduced video production costs by 25% by redesigning workflows using insights gathered from stakeholder interviews, increasing efficiency and scalability.
- Managed a team of four for NN/g’s video production and YouTube channel, while collaborating with C-level leadership to align team efforts with organizational goals.
- Generated $3.1M+ in revenue by planning and facilitating 75+ cross-functional workshops for 3,400+ professionals, in less than 2.5 years. Topics included design thinking, measuring UX & ROI, analytics, product & UX, service blueprinting, and customer journey mapping.
- Increased YouTube followers by 33% (+51k) in 14 months by developing and executing a business plan informed by two end-to-end research studies I designed and conducted.
Freelance Product Designer & Researcher
Neusesser Design LLC
Miami
11.2021 - 05.2022
- Delivered 13 client projects, spanning user research, app and website design, and usability testing, to improve product usability and customer engagement.
- Planned and executed 4 end-to-end research studies, including 3 qualitative interview-based projects and 1 usability evaluation, uncovering insights that directly informed design and product decisions.
- Acquired and retained 8 clients across tech, defense, and crypto/NFT sectors by translating complex user needs into clear design strategies that drove measurable business impact.
- Managed multiple concurrent projects while overseeing business development, marketing, client relations, strategic planning, and operations, ensuring on-time delivery and sustainable growth.
Education
MBA - International Business
Clayton State University
Morrow, GA03-2020
Bachelor of Science - Business Administration And Management
University of Cologne
Cologne, Germany04-2017
Skills
- User research and strategy
- Persona and ICP development
- Qualitative and quantitative analysis
- Data synthesis and analysis
- Cross-functional collaboration
- Customer satisfaction and engagement
- Design thinking and validation
- Stakeholder engagement
- Product strategy and usability assessment
- Communication skills
- Creative problem solving
- Content strategy and journey mapping
- User interviews and testing
- Heuristic evaluation and A/B testing
- Remote testing methodologies
- Collaborative design processes
- Time management skills
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Spanish
Limited
Certification
NN/g UX Master Certification
HONORS & AWARDS
Industry Mentor – BrainStation (2022–present)
Outstanding MBA Graduate 3rd Place – Clayton State University (2020)
Academic All-American – NCAA Division II Men’s Soccer (2019)
Team Captain – Clayton State University Men’s Soccer (2019)
Timeline
Freelance UX Researcher
Neusesser Design LLC
09.2025 - Current
Experience Specialist
Nielsen Norman Group (NN/g)
05.2022 - 08.2025
Freelance Product Designer & Researcher
Neusesser Design LLC
11.2021 - 05.2022
MBA - International Business
Clayton State University
Bachelor of Science - Business Administration And Management
University of Cologne