Tim O'Donnell
Lake Forest,IL
Summary
Accomplished Operations leader with a proven track record in Risk and Compliance, Onboarding, Customer Success, Customer Support and Vendor relationships. Superior skills in working in both team-based and independent capacities. Leveraged extensive experience in optimizing operations, fostering strategic partnerships, and driving across internal and external teams. Managed payment operations, including transaction processing, reconciliation, and fraud prevention, ensuring accuracy, efficiency, and compliance. Monitored industry trends, regulations, and emerging technologies to identify opportunities for process improvement and innovation.
Overview
18
18
years of professional experience
Work History
Head of Payments (Operations)
Everyware Worldwide
Austin, Texas
02.2022 - 02.2024
- Oversee daily operations, including workforce scheduling, resource allocation, and vendor management activities.
- Collaborate with cross-functional teams to identify areas for process improvement and implemented solutions to streamline operations.
- Responsible for Onboarding including Underwriting, Risk, and Compliance.
- Develop, execute, monitor, and react to key performance indicators for all team members.
- Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders.
- Manage relationships between clients, banks, payment processors, payment technology, vendors, senior management, client engagement teams and product management.
- Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term in order to ensure operational excellence and process efficiency.
- Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, and operations.
- Manage allocation of people, directly or indirectly, and financial resources for Operations.
- Develop and guide a culture of talent development to meet business objectives and strategies.
VP Sales and Channel Partnerships
SwervePay LLC
Lake Villa, IL
04.2010 - 07.2020
- One of four original partners in the Startup
- Built and managed our Channel Partnership program
- Built the customer success department resulting in retaining 95% of the original client accounts.
- Designed effective organizational structures that aligned with corporate mission and values.
- Established policies and procedures that improved operational efficiency across multiple departments.
- Identified opportunities for process automation that increased productivity levels.
- Develop and managed Vendor relationship
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
CEO Co-Founder
Custom Benefit Solutions
Chicago, IL
06.2006 - 04.2010
- Built and managed BOLI/COLI business specializing in advanced strategic financial planning for executives.
- Achieved 20% growth YOY through strategic initiatives and planning.
- Series 6 and 63
Education
Bachelor of Science - Telecommunications
Ball State University
Muncie, INMaster of Science - Management
The American College
Bryn Mawr, PASkills
- 15 years of Operations experience
- Vendor Selection and Management
- Process development and implementation
- Execute in a fast paced, high demand, environment while balancing multiple priorities
- Manage large scale program initiatives in a complex environments
- Partnership selection and management
- Extensive background in client management, and resource management
- Build and execute ever evolving Operational processes and procedures
- Build and deliver customer support operations
Achievements
- 7 time Ironman Triathlon finisher
- 6 time marathon finisher
- Lake Forest Caucus
Timeline
Head of Payments (Operations)
Everyware Worldwide
02.2022 - 02.2024
VP Sales and Channel Partnerships
SwervePay LLC
04.2010 - 07.2020
CEO Co-Founder
Custom Benefit Solutions
06.2006 - 04.2010
Bachelor of Science - Telecommunications
Ball State University
Master of Science - Management
The American College
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